Director, Global Cloud Account Management

FLEXTRONICS TECHNOLOGY (PENANG) SDN BHD; Penang; On-site; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Paid Time Off

Bonuses

Parking

Job summary

Flex is seeking a Director, Global Cloud Account Management based in Prai, Penang, reporting to the VP of Global Account Management. The role leads strategic planning and multi-site coordination to deliver growth and exceptional customer outcomes.

Responsibilities include managing price, contracts, and escalations, while driving COP improvements and executive-level client relationships across sites.

Qualifications

• Bachelor’s degree or equivalent experience.
• Master’s degree preferred.
• 8+ years sales/account management experience.
• Demonstrates expert operations, technical and people and/or process skills.
• Thorough knowledge of Flex and related business.

Responsibilities

• Set and execute 3YP.
• Guide quarterly financial planning process with sites and orgs.
• Manage Customer escalations and contract renewals.
• Own sales, profit and inventory; drive growth and strong pipeline.
• Executive-level relationship management across multi-site accounts.

Skills

Account management

Sales leadership

P&L understanding

Strategic planning

Multi-site coordination

Education

Bachelor’s degree or equivalent experience

Master’s degree preferred

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Summary:

The Director, Global Cloud Account Management will be based in Prai, Penang, reporting to the VP of Global Account Management

What a typical day looks like:

• Set and Execute 3YP.
• Guide quarterly financial planning process with sites and hold up orgs.
• Comprehension of P&L and Balance Sheet on levers to improve.
• Set goals for specific accounts of controls.
• Price business in line with segment goals.
• Manage Customer escalations.
• Coordinate multiple sites and functions to exceed customers' expectations.
• Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
• Relationship management with Customer at executive / resolution-making levels.
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan-Flex contribution.
• In charge of contract renewals, changes and maintenance.
• Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
• In charge of improving communication and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Hold up of ITO versus quote, E&O management.
• Control of tracking risks on the business and reporting to Flex business accordingly.

The experience we’re looking to add to our team:

• Typically requires a bachelor’s degree or equivalent experience.
• Master’s degree preferred.
• Typically requires a minimum of 8 years of sales/account management experience.
• Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.

What you’ll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Bonuses

AA07

Job Category

Sales - Marketing - Account Mgmt

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email ••••@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Building on our more than 50-year history with a clear purpose, mission, and vision, Flex is the advanced end-to-end manufacturing partner of choice, helping market-leading brands across a diverse set of industries design, build, deliver, and manage products that improve the world.

Through the collective strength of a global workforce across 30 countries, and responsible, sustainable operations, Flex supports our customers’ entire product lifecycles with leading design and engineering, supply chain, manufacturing, post production and post-sale capabilities in every major region.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Sports (e.g. Gym)
• Parking
• Attractive Compensation Package
• Paid Time Off

Researching careers? Find all the information and tips you need on career advice.