Director, Customer Quality Asia — Drive Trust & Quality Excellence

LAM RESEARCH Corporation; Simpang Ampat; On-site; MYR 180,000 - 240,000; Full time

Job summary

Lam Research in Penang, Malaysia seeks a senior Quality leader to collaborate with customer account teams and drive GOps Quality initiatives. You will own key customer quality issues, coordinate with product groups, and prepare executives for reviews.

The role requires a Bachelor's in Engineering (advanced degree preferred) and semiconductor customer experience, with strong presentation and cross-functional collaboration skills.

Qualifications

• Voice of customer advocacy to reflect feedback in quality initiatives.
• Ability to influence quality stakeholders up to senior leadership.
• Strong cross-functional collaboration across GOps and product groups.

Responsibilities

• Build collaborative partnerships with the customer account teams.
• Advocate for the voice of the customer on product quality execution for Lam Research.
• Lead and own the resolution of key quality issues raised by our customers.
• Represent GOps Quality in Regional Quarterly Operations Review.
• Educate and clarify the GOps Quality messaging to Account Team and customers.
• Direct customer engagements when necessary.
• Ensure customer quality problems are identified, priorities aligned, root cause established and solution implemented within target cycle times.
• Communicate quality issues/trends to Lam's key customers.
• Model Lam Core Values and use Lam Management System to drive results.

Skills

Voice of customer

Quality leadership

Stakeholder influence

Cross-functional collaboration

Executive presentation

Quality methodology

Education

Bachelor's degree in Engineering

Advanced degree preferred

Job description

Lam Research in Penang, Malaysia seeks a senior Quality leader to collaborate with customer account teams and drive GOps Quality initiatives. You will own key customer quality issues, coordinate with product groups, and prepare executives for reviews.

The role requires a Bachelor's in Engineering (advanced degree preferred) and semiconductor customer experience, with strong presentation and cross-functional collaboration skills.