Asia Director, Key Account Quality - Elevate Customer Trust

Lam Research; Penang; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

Lam Research in Penang, Malaysia, seeks a senior quality leader to partner with account teams and ensure the voice of the customer informs GOps quality initiatives. You will influence quality stakeholders across Lam to deliver measurable improvements and lead the resolution of critical customer quality issues.

Success will be defined by improvements in customer satisfaction with quality, alignment with regional KPI goals, and timely delivery of quality initiatives in collaboration with product

Qualifications

• Bachelor’s degree in Engineering, Mechanical, Electrical or Industrial, with 15 years of experience or equivalent years of experience in a similar role.
• Experience working with customers in the semiconductor industry is a must.
• Demonstrated experience applying advanced quality methods to improve quality and reduce variability.
• Ability to communicate and influence effectively with quality stakeholders across the company, up to senior leadership levels at Lam Research.
• The ability to collaborate on cross functional teams.
• Curious mindset, passion for quality ideas, a bias for engagement, and the ability to drive innovative changes.
• Adept at creating and delivering effective presentations to executive staff on quality topics and/or escalations

Responsibilities

• Build collaborative partnerships with the customer account teams.
• Advocate for the voice of the customer on product quality execution for Lam Research.
• Lead and own the resolution of key quality issues raised by our customers, collaborating with multiple stakeholders.
• Represent GOops Quality in Regional Quarterly Operations Review and align with regional metrics.
• Ensure Lam execs are prepared for customer executive reviews or meetings.
• Educate GOps Quality messaging to Account Team and customers.
• Direct customer engagements when necessary.
• Identify quality problems, align priorities, establish root cause, and implement solutions within target cycle times.
• Communicate quality issues and trends to Lam’s key customers.
• Role model Lam Core Values and effective use of the Lam Management System.

Skills

Quality leadership

Stakeholder communication

Semiconductor industry experience

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree in Engineering/Mechanical/Electrical/Industrial

Job description

Lam Research in Penang, Malaysia, seeks a senior quality leader to partner with account teams and ensure the voice of the customer informs GOps quality initiatives. You will influence quality stakeholders across Lam to deliver measurable improvements and lead the resolution of critical customer quality issues.

Success will be defined by improvements in customer satisfaction with quality, alignment with regional KPI goals, and timely delivery of quality initiatives in collaboration with product