Director

Mintel; Kuala Lumpur; On-site; GBP 120,000 - 180,000; Full time

Job summary

Mintel, a leading provider of consumer insights and consulting services, seeks a Director, Global Services, Consultancy in Malaysia. You will lead the Global Services team, shaping delivery excellence and client impact across strategic engagements.

You will develop talent, optimize capacity, and partner with cross-functional leaders to scale Mintel's consulting capabilities while maintaining high standards of insight generation and stakeholder engagement.

Qualifications

• 8+ years' experience in consulting, market research, or consumer insights.
• Significant experience leading and developing teams.
• Strong operational and resource management capability.
• Experience managing utilization, delivery, and team performance metrics.
• Expertise in qualitative and quantitative research methodologies.

Responsibilities

• Lead, coach, and develop the Global Services team of Consulting Managers and Senior Consultants.
• Ensure high-quality project delivery with strong insights and recommendations.
• Oversee resource planning and capacity across the Global Services team.
• Monitor project profitability and support client pitches and proposals.
• Represent Mintel with senior client stakeholders and translate insights into business impact.

Skills

People leadership

Commercial acumen

Strategic thinking

Data-driven

Stakeholder management

Presentation skills

Collaborative

Job description

Director, Global Services, Consultancy

• Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

What You Will Be Doing

Mintel Consulting helps clients navigate complex business challenges by combining strategy, creativity, and leading-edge consumer research, data, and analytics. We are looking for an experienced leader to join our Consultancy team as Director, Global Services, Consultancy.

In this role, you will be responsible for leading our Global Services team, managing a team of Consulting Managers and Senior Consultants while ensuring the successful delivery of high-quality consulting engagements. You will play a key role in developing talent, optimizing team performance, overseeing resource management, and contributing to the ongoing evolution of Mintel's consulting capabilities.

This is a highly visible leadership position, reporting to the SVP Global Operations, Consulting, and offers the opportunity to influence both the direction of the team and the future growth of Mintel's consulting business globally.

People Leadership & Development

• Lead, coach, and develop a team of Consulting Managers and Senior Consultants.
• Drive capability development and upskilling across the consulting team.
• Create and execute succession and talent development plans.
• Foster a high-performance culture through coaching, mentorship, and ongoing feedback.
• Contribute to shaping and scaling Mintel's consulting offering, including new capabilities, methodologies, and client solutions.

Delivery Leadership

• Own the quality, consistency, and effectiveness of consulting project delivery.
• Ensure high standards of insight generation, storytelling, and strategic recommendations.
• Act as an escalation point for complex or high-risk engagements.
• Review and quality-control high-value projects.
• Lead teams in translating consumer insights into actionable business recommendations.
• Present findings and recommendations to senior client stakeholders with credibility and confidence.

Resource & Capacity Management

• Own resource planning across the Global Services team.
• Manage team utilization and billability targets to maximize efficiency and performance.
• Forecast capacity requirements based on project pipelines and future demand.
• Partner with leadership teams to proactively address resource gaps and staffing needs.

Commercial Leadership

• Monitor project profitability and delivery performance.
• Support commercial teams on proposals and client pitches where delivery excellence is a key differentiator.
• Identify opportunities to strengthen client relationships and expand consulting engagements.
• Contribute to achieving team and business performance objectives through effective operational leadership.

What We Are Looking For

A Proven Leader

You are an experienced empathetic people leader with a track record of developing high-performing teams. You know how to motivate, coach, and support individuals while driving accountability and results.

Commercially Minded

You understand how consulting businesses operate and can balance delivery excellence with commercial outcomes. You can identify opportunities to grow client relationships and strengthen Mintel's value proposition.

Consumer Insight Expert

You have a strong understanding of consumer behaviour, market research, and strategic consulting. You can confidently connect research findings to business implications and growth opportunities.

Strategic Thinker

You are able to identify patterns, connect insights across industries and categories, and develop compelling narratives that help clients make better decisions.

Data Driven

You possess a deep understanding of quantitative and qualitative research methodologies and know how to apply them to solve client challenges.

Naturally Curious

You enjoy exploring the "why" behind consumer behaviour and business performance. You ask insightful questions and seek to uncover the root causes of challenges and opportunities.

Influential Communicator

You are confident presenting to senior stakeholders and facilitating strategic discussions, workshops, and client engagements. Your communication style is adaptable, engaging, and impactful.

Collaborative Partner

You build strong relationships across teams and functions and are passionate about creating an environment where people can thrive and do their best work.

What You'll Bring

• 8+ years' experience in consulting, market research, consumer insights, strategy, or a related field.
• Significant experience leading and developing teams.
• Strong operational and resource management capability.
• Experience managing utilization, delivery, and team performance metrics.
• Expertise in qualitative and quantitative research methodologies.
• Excellent stakeholder management and presentation skills.
• Demonstrated ability to manage multiple priorities in a fast-paced, client-focused environment.

Why Join Mintel?

At Mintel, we help the world's leading brands understand consumers and make better business decisions. Our people combine curiosity, expertise, creativity, and collaboration to deliver exceptional insights and consulting solutions.

If you're passionate about developing people, delivering impactful client work, and shaping the future of a growing consulting business, we'd love to hear from you.