Digital Transformation Manager

Coway; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Coway in Kuala Lumpur seeks a Lead Digital Transformation & Platform Operations professional responsible for strategic development, optimization and daily operational excellence of our core digital sales platforms (Digital Sales App & eCommerce).

You will drive end-to-end digital transformation initiatives, collaborate with IT, Product, Design and Marketing to ensure alignment with business goals, and optimize processes to maximize revenue.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Project Management, or related fields.
• 5+ years of experience in project management, digital transformation, eCommerce operations, or business strategy.
• Strong knowledge of Agile/Scrum or traditional project management frameworks.
• Excellent leadership, stakeholder management, and interpersonal skills.
• Excellent written and verbal communication skills in English.

Responsibilities

• Lead end-to-end digital transformation projects for Digital Sales App and eCommerce platform, ensuring on-time delivery and budget alignment.
• Collaborate with IT to evaluate system performance and drive technical/workflow enhancements; lead vendor meetings for development and integrations.
• Coordinate with Product, Design and Marketing to keep content, catalogs and campaigns current and engaging.
• Plan and monitor promotions, schemes, and digital incentives across online sales platforms.
• Oversee user support operations and coordinate with IT for rapid issue resolution.
• Perform data analysis on platform performance, user behavior, and system issues to prepare strategic proposals.

Skills

Digital transformation

Project management

E-commerce operations

Data analysis

Stakeholder management

Agile/Scrum

Leadership

Education

Bachelor's degree in Information Technology, Business Administration, Project Management, or related fields

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This position is responsible for driving the strategic development, optimization and daily operational excellence of the company's core sales platforms (Digital Sales App & eCommerce platform). This role will lead end-to-end digital transformation projects, oversee system and process enhancements, manage platform promotions and collaborate cross-functionally with IT, Product, Design and Marketing teams to ensure digital initiatives align with business goals, improve efficiencies and maximize revenue.

Key responsibilities

• Lead and manage end-to-end digital transformation projects for the Digital Sales App and eCommerce platform, ensuring deliverables are on time, within budget, and aligned with overall sales strategy
• Collaborate closely with the IT Department to evaluate system performance, propose technical and workflow enhancements, and lead vendor meetings for development and system integrations
• Work directly with Product, Design, and Marketing teams to ensure all digital platform content, product catalogues, and sales campaigns are current, engaging, and accurate
• Plan, configure, and monitor the execution and availability of sales promotions, schemes, and digital incentives across all online sales platforms
• Oversee user support operations, serving as an escalation point for complex platform glitches, end-user issues, and technical bugs, coordinating with IT for rapid resolution
• Perform deep data analysis on platform performance, sales user behavior, and system issues to prepare strategic management reports and business proposals
• Act as the primary liaison between internal departments (IT, Marketing, Product) and third-party technology vendors/service providers

Job Requirements:

• Bachelor's degree in Information Technology, Business Administration, Project Management, or related fields
• Minimum 5 years of experience in project management, digital transformation, eCommerce operations, or business strategy
• Excellent understanding of digital sales platforms, eCommerce systems, and end-to-end business operations
• Strong knowledge of Agile/Scrum or traditional project management frameworks
• Proven track record of managing digital platforms (apps/web platforms) and coordinating with IT engineering teams
• Strong proficiency in data analysis, root-cause troubleshooting, and management reporting
• Excellent leadership, stakeholder management, and interpersonal skills
• Strong organizational and planning skills
• Excellent written and verbal communication skills in English
• Exceptional proposal preparation skills for presenting strategic technology and business solutions to senior management