Digital Operations L2 Cloud Support Engineer - APAC

Sicpa (Thailand) Ltd.; Cyberjaya; On-site; MYR 70,000 - 120,000; Full time

Job summary

SICPA (Thailand) Ltd. is seeking a Digital Operations L2 Cloud Support Engineer for APAC to manage digital solutions and cloud infrastructure from Malaysia's Cyberjaya hub. The role covers deployments, incident response, and knowledge base maintenance across the APAC region.

The ideal candidate will have a IT-related Bachelor's degree, cloud deployment experience, and strong skills in Kafka, SQL, AWS tools, Docker, Kubernetes, and scripting. Fluency in English and Malay is preferred.

Qualifications

• Bachelor's degree or equivalent in IT/Engineering or related field is required.
• Experience deploying and managing applications on Cloud infrastructure and service management.
• Strong troubleshooting and incident response abilities with documentation skills.

Responsibilities

• Operate the Digital Solutions and underlying Cloud Infrastructure; maintain and deploy upgrades.
• Respond to Incidents and Requests escalated by L1; update tickets.
• Perform technical troubleshooting and resolve incidents or identify bugs.
• Conduct Root Cause Analysis and drive corrective actions; escalate to L3 when needed.
• Maintain Knowledge Base and contribute to Process Documentation.

Skills

Kafka

SQL

Splunk

AWS CloudWatch

Grafana

Prometheus

Docker

Kubernetes

Bash

Python

Postman

ArgoCD

Argo Workflows

Education

Bachelor's degree or equivalent in IT/Engineering

Tools

Docker

Kubernetes

Postman

ArgoCD

Argo Workflows

AWS

PostgreSQL

Oracle

Grafana

Prometheus

Splunk

AWS CloudWatch

Bash

Python

Job description

Digital Operations L2 Cloud Support Engineer - APAC

• Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
• Perform configuration changes and deployment of new versions.
• Respond to Incidents and Requests escalated by Digital Operations L1 Support
• Update Incidents and Requests in Ticketing tool
• Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
• Perform Root Cause Analysis, document findings and drive corrective actions
• Escalate Incidents and Requests to L3 Support where appropriate.
• Maintain Knowledge Base
• Contribute to the maintenance of Process Documentation

PROFILE:

• You have a Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.
• You have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.
• Strong technical skills in Kafka, SQL (PostgreSQL/Oracle), Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.
• Familiarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.
• Excellent analytical and problem-solving abilities
• Strong stakeholder management, customer service, communication, and documentation skills.
• Highly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.
• Fluent in Malay and English; additional language skills are an advantage.
• ITIL certification is a plus.
• A proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.

JOIN US!

We offer an exciting and challenging role, with great potential for personal development and a truly global impact. Help us contribute to a more secure world and enable trust in the digital society!