Digital Operations Associate — Marketing & Automation

Roche

Petaling Jaya

On-site

MYR 60,000 - 90,000

Full time

11 days ago

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Job summary

Roche is seeking a Digital Operations Specialist to join the Global Digital Hub within the Roche Services & Solutions Center. You will support and execute digital initiatives, collaborating with stakeholders worldwide to optimize performance using SAP and other platforms.

Ideal candidates have 1–3 years in digital operations or shared services, a BSc/MSc in a relevant field, and strong English communication.

Qualifications

Bachelor’s or Master’s degree in a relevant area such as Digital Marketing, IT, Communications or Business.
1–3 years of digital operations or shared services experience.
Hands-on experience with SAP or similar enterprise systems.
Familiarity with digital workflow tools and data management platforms.
Strong understanding of process-driven global execution and attention to detail.

Responsibilities

Execute end-to-end digital customer communications and notifications across global platforms.
Drive activation and master data management in SAP and WoMDER to ensure compliant setups.
Provide daily operational support to global stakeholders, resolve tool logic issues, and maintain audit readiness.
Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify bottlenecks and help drive standardization, automation, and workflow optimization.