Digital Experience & SEO Strategy Consultant

aia

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

8 days ago

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Job summary

AIA Malaysia is seeking a Digital Strategy Consultant to support the ongoing enhancement and optimisation of our digital experiences, with the corporate website as the primary platform. You will partner with business stakeholders, technology teams and external vendors to deliver digital initiatives that improve customer experience and governance.

Responsibilities include coordinating website enhancements, monitoring performance with analytics, driving SEO and GEO initiatives, ensuring

Qualifications

Bachelor's degree in marketing, digital marketing, business administration, IT, CS or a related discipline.
Around 4–8 years of relevant experience in digital strategy, digital marketing, or website management.
Experience managing corporate websites or digital platforms.
Experience working with cross-functional stakeholders and external vendors.
Exposure to Agile methodology, including user stories and UAT.
Experience with digital analytics tools and SEO platforms is preferred.
Experience in financial services or regulated industries is an advantage.
Adobe Analytics experience would be an added advantage.

Responsibilities

Coordinate and manage enhancement requests for the corporate website from internal and external stakeholders, ensuring alignment with business priorities.
Support the planning and execution of the website enhancement roadmap in collaboration with business and technology teams.
Gather business requirements and prepare user stories, acceptance criteria and test scenarios for digital enhancements.
Coordinate delivery with development and content management vendors to ensure timely, high-quality implementation.
Perform User Acceptance Testing (UAT), deployment verification and production validation for website releases, including e-commerce journeys.
Monitor post-release performance and coordinate issue resolution where required.
Continuously identify opportunities to improve customer experience, usability and website performance.
Monitor website hygiene + performance through analytics platforms.
Prepare monthly and ad-hoc performance reports, highlighting trends, anomalies and optimisation opportunities.
Analyse customer behaviour and digital performance data to recommend improvements.
Support the tracking of digital KPIs and contribute insights that enhance business performance.
Coordinate implementation of SEO and GEO initiatives to improve search visibility and AI discoverability.
Partner with the appointed SEO agency to prioritise and implement technical and content optimisation recommendations.
Collaborate with Product Marketing, Corporate Communications and Content teams to ensure digital content follows SEO/GEO best practices.
Work closely with Technology and UI/UX teams to assess and implement approved optimisation initiatives.
Monitor search performance and recommend continuous improvements.
Monitor website quality and Digital Certainty Index (DCI) using Siteimprove and other digital governance tools.
Prioritise improvements relating to: Website accessibility, Website hygiene, SEO quality, Content quality.
Broken links and technical compliance; coordinate remediation activities with development partners and internal stakeholders.
Support compliance with AIA Group digital standards, accessibility requirements and governance guidelines.
Anti-money-laundering screening alerts for E-Commerce purchases
Build effective working relationships with business stakeholders, technology teams and external partners.
Coordinate website enhancement requests across multiple business units.
Manage external agencies and vendors to ensure timely delivery and adherence to agreed service levels.
Support digital initiatives through effective communication, coordination and project follow-up.