Digital Enablement Intern: Change, Campaigns & Support

Prudential Assurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 8,900 - 18,000; Full time

Job summary

Prudential Assurance Malaysia Berhad is offering an internship focused on digital change delivery and administrative support. You will gain hands-on experience in translating requirements into user stories, testing, and coordinating campaigns with diverse teams.

The role emphasizes practical learning in digital enablement, campaign fulfilment, and training material creation, providing exposure to cross-functional collaboration and problem-solving in a financial services setting.

Qualifications

• Basic proficiency in Microsoft 365 applications.
• Strong written and verbal communication skills to convey information clearly.
• Ability to apply critical thinking, problem-solving, execution, and change management across business functions.

Responsibilities

• Support Digital Change and Distribution Capabilities.
• Provide digital enablement support for new initiatives and growth opportunities.
• Collaborate with internal and external stakeholders to develop and execute user stories and test scripts.
• Conduct testing to verify developments and enhancements meet the scope and requirements.
• Work within cross-functional teams to shape and deliver effective solutions.
• Provide post-implementation support for escalations and enquiries related to enhancements and system changes.
• Respond to system and application enquiries, manage logged incidents, and resolve within SLA.
• Identify and resolve user issues and guide users through actions.

Skills

Microsoft 365

Communication

Problem-solving

Change management

Job description

Prudential Assurance Malaysia Berhad is offering an internship focused on digital change delivery and administrative support. You will gain hands-on experience in translating requirements into user stories, testing, and coordinating campaigns with diverse teams.

The role emphasizes practical learning in digital enablement, campaign fulfilment, and training material creation, providing exposure to cross-functional collaboration and problem-solving in a financial services setting.