Digital Content Specialist – Create Content That Inspires Action

Caction - Good Works Technology Sdn Bhd; Subang Jaya; On-site; MYR 39,000 - 50,000; Full time

Benefits offered by this job

Performance incentives

On-the-job training

AI tools training

Career development opportunities

Company-sponsored events

Medical card

Parking pass

Job summary

Caction - Good Works Technology Sdn Bhd is seeking a Digital Content Specialist to turn ideas into engaging content, visuals and videos for English and Chinese audiences in a SaaS context. You’ll work fast, own your projects and use AI tools to boost productivity while maintaining brand consistency.

The role focuses on content strategy, social media management, and cross-team collaboration across Asia, with salary in the RM range and opportunities to grow into senior content roles.

Qualifications

• 1–3 years of relevant experience in social media content creation or digital marketing.
• Excellent written English and Chinese; ability to adapt messages for both audiences.
• Strong copywriting and storytelling skills for diverse platforms.
• Portfolio showing content across social media, visuals and video formats.
• Experience with Canva, CapCut, and Adobe Creative Suite is a plus.

Responsibilities

• Create Content That Connects by understanding objectives, audience segments and user intent.
• Write for English & Chinese audiences with natural, on-brand messaging.
• Create social media content including posts, carousels, graphics, reels, and short videos.
• Bring ideas to life visually with Canva, CapCut, and Adobe Creative Suite.
• Plan and manage content calendars aligned with campaigns and business priorities.
• Protect Our Brand by maintaining consistent messaging and visuals across platforms.
• Measure and adjust content based on reach, engagement, and conversion data.
• Stay ahead of trends in social media formats, algorithms and competitor activity.
• Collaborate with marketing, sales and consultants to support campaigns and stories.

Skills

Social media content creation

Digital marketing

Copywriting

Bilingual English/Chinese

Video content production

Content planning

Brand voice guidelines

Tools

Canva

CapCut

Adobe Creative Suite

Job description

Digital Content Specialist – Create Content That Inspires Action

Digital Content Specialist – Create Content That Inspires Action

Do you enjoy turning ideas into engaging content, strong visuals and videos that make people stop, think and act?

Are you someone who thinks beyond simply “making a post” — and considers who the audience is, what matters to them, and what message will move them to respond?

At Caction, we believe it’s possible to build good, happy and high-performing businesses across Asia through technology.

We’re looking for a Digital Content Specialist who is creative, fast-moving and eager to grow — someone who can bring ideas to life through copy, visuals and videos, while using modern AI tools to work smarter and faster.

You don’t need to be an expert in everything from Day 1. What matters is that you already have a strong foundation in content creation, learn quickly, take ownership and continuously improve your work.

Visit www.caction.com to find out more about us.

Your Role Shapes Our Success

Great products don’t sell themselves — they need content that connects with the right people.

As our Digital Content Specialist, you will:

Create Content That Connects – Understand our marketing objectives, audience segments and user intent, then develop messaging that speaks to what matters to them.

Write for English & Chinese Audiences – Create and adapt marketing content for both English- and Chinese-speaking audiences while keeping the message natural, relevant and aligned with our brand.

Create Social Media Content – Produce posts, carousels, graphics, reels, short-form videos, TikToks and infographics across Facebook, Instagram, LinkedIn and TikTok.

Bring Ideas to Life Visually – Turn concepts and copy into engaging visual and video content using tools such as Canva, CapCut, Adobe Creative Suite and other creative platforms.

Use AI to Work Smarter & Faster – Use tools such as ChatGPT and AI-powered image/video platforms to research, brainstorm, create and improve content, increasing production speed without compromising quality.

Plan & Manage Content – Develop and manage social media content calendars aligned with wider campaigns and business priorities.

Protect Our Brand – Ensure messaging, visual style and tone remain consistent across platforms and campaigns.

Measure & Improve Performance – Monitor reach, engagement, leads and conversions, identify what works, and rapidly improve future content based on performance.

Stay Ahead of Trends – Keep up with social media trends, algorithm changes, competitor activity and new content formats to identify opportunities quickly.

Work Across Teams – Collaborate with marketing, sales, consultants and other teams to support campaigns, customer stories and promotional initiatives.

Why This Role?

Real Responsibility – You won’t just wait for instructions. You’ll learn to understand why content is being created, who it is for and what result we want it to achieve.

Build AI-First Skills – Learn how to combine human creativity with AI tools to produce better work, faster.

Develop Across Multiple Skills – Grow your capabilities in copywriting, social media, design, video and digital marketing instead of being limited to one area.

Regional Exposure – Create content for a growing SaaS company serving businesses across Asia and communicate with both English- and Chinese-speaking audiences.

Career Growth – Develop towards senior content, brand, digital marketing or content strategy roles as your capabilities grow.

Meaningful Work – Your content will help businesses improve how their people work, perform and grow.

What We’re Looking For

Ideally 1–3 years of relevant experience in social media content creation, digital marketing, content marketing or a similar role.

Strong candidates with less experience but an excellent portfolio and demonstrated ability are also encouraged to apply.

High proficiency in both written and spoken English and Chinese is required, as you will be creating professional content in both languages.

Good understanding of copywriting and marketing fundamentals, including how messaging, tone and positioning should change depending on the audience and campaign objective.

Comfortable creating both visual and video content.

Hands-on experience with tools such as Canva, CapCut, Adobe Creative Suite or similar creative tools.

Comfortable using AI tools such as ChatGPT and AI-powered image/video platforms as part of your everyday workflow.

Good understanding of Facebook, Instagram, LinkedIn and TikTok.

Able to look at content performance and use the results to improve future work.

A fast learner and self-starter who takes ownership, looks for solutions and does not need every step to be prescribed.

Responsible, detail-oriented and constantly looking for ways to improve.

Experience in B2B, SaaS or technology marketing is an advantage but not required.

Shortlisted candidates will be asked to share examples of their work demonstrating copywriting, visual content and/or video creation.

Personal projects, freelance work and self-initiated content are welcome too — we care about what you can do, not just where you have worked.

Salary & Benefits

RM3,500–RM4,500 per month, depending on experience, portfolio and capability.

Performance incentives and bonus opportunities.

On-the-job training and coaching.

Opportunities to learn and use the latest AI and digital marketing tools.

Career development opportunities as Caction grows regionally.

Company-sponsored sports activities and annual team events.

Medical card.

Parking pass included.

If you love creating content, learn fast and want to become someone who understands not only how to create great content — but why it works — we’d love to hear from you.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• What's your expected monthly basic salary?


• How many years' experience do you have as a Digital Content Specialist?


• Which of the following types of qualifications do you have?


• How many years of Digital Content Creation experience do you have?


• Do you have Social Media Strategy experience?


• Do you have Cross Functional Team Collaboration experience?

At Caction, we drive digital transformation by helping businesses gain new insights and build happier teams. Since 2017, we've served clients across six Asian markets, including Malaysia, South Korea, Hong Kong, Taiwan, Indonesia, and Singapore. We've helped companies save 1.5million man-hours by optimizing over 3million jobs and processing 800,000 service forms, driving maximum productivity and efficiency.

But our mission goes beyond just numbers - we are committed to making work more rewarding and building happier teams. We believe that with new found insights and enhanced productivity, businesses flourish and their people thrive, because at Caction, we know that productivity powers happiness.