Digital Account Manager

ZenWeb Malaysia; Petaling Jaya; On-site; MYR 39,000 - 50,000; Full time

Job summary

ZenWeb Malaysia is hiring an Account Manager (Digital Marketing) in Petaling Jaya. You will be the primary contact for clients and manage campaigns across Google Ads, Meta Ads and SEO with support from our team.

Ideal candidates have 1–3 years in digital marketing or account management, are fluent in Mandarin with good English, and can interpret campaign data and explain results clearly.

Qualifications

• Diploma or degree in Marketing, Business, Communications or a related field (or equivalent experience)
• 1–3 years in digital marketing, account management or client servicing (agency experience preferred)
• Hands-on experience with at least one of Google Ads, Meta Ads or SEO, and willing to learn the rest
• Able to read campaign data and explain it simply
• Fluent in Mandarin with good English
• Organised and comfortable handling several clients and deadlines at once
• Calm and professional when clients are worried or unhappy

Responsibilities

• Run onboarding: kick-off calls, collecting access and materials, agreeing on goals and timelines
• Be the main contact for your clients on WhatsApp, email and calls
• Set clear expectations and explain results in plain language
• Handle questions, concerns and change requests, and bring in the right teammate when needed
• Spot upsell and renewal opportunities and raise them at the right time
• Plan and manage Google Ads, Meta Ads and SEO campaigns
• Monitor performance and optimise for leads, sales or other agreed goals
• Prepare and present regular performance reports
• Coordinate with our designers, writers and developers so work is delivered on time
• Keep client records, tasks and deadlines up to date
• Share client feedback and ideas to help improve our service

Skills

Mandarin fluency

English proficiency

Client management

Campaign analysis

Organised multitasking

Education

Diploma/degree in Marketing/Business/Communications

Tools

Google Ads

Meta Ads

SEO

Job description

We're hiring an Account Manager (Digital Marketing) in Petaling Jaya:

Mandarin-speaking, 1–3 years' experience, RM3,500 – RM4,500/month.

You'll be the go-to person for your clients and run their Google Ads, Meta Ads and SEO with our team behind you.

ZenWeb (zenweb.my) is a Malaysian digital marketing agency helping local businesses grow through SEO, Google Ads, Meta Ads and web design. Fresh grads with strong internships or marketing projects are welcome too.

What you'll do

Client relationship

• Run onboarding: kick-off calls, collecting access and materials, agreeing on goals and timelines
• Be the main contact for your clients on WhatsApp, email and calls
• Set clear expectations and explain results in plain language
• Handle questions, concerns and change requests, and bring in the right teammate when needed
• Spot upsell and renewal opportunities and raise them at the right time
• Plan and manage Google Ads, Meta Ads and SEO campaigns
• Monitor performance and optimise for leads, sales or other agreed goals
• Prepare and present regular performance reports
• Coordinate with our designers, writers and developers so work is delivered on time

Internal

• Keep client records, tasks and deadlines up to date
• Share client feedback and ideas to help improve our service

What we're looking for

• Diploma or degree in Marketing, Business, Communications or a related field (or equivalent experience)
• 1–3 years in digital marketing, account management or client servicing (agency experience preferred)
• Hands-on experience with at least one of Google Ads, Meta Ads or SEO, and willing to learn the rest
• Able to read campaign data and explain it simply
• Fluent in Mandarin (many of our clients communicate in Chinese) with good English
• Organised and comfortable handling several clients and deadlines at once
• Calm and professional when clients are worried or unhappy

Nice to have

• Experience with Google Analytics, Google Tag Manager or reporting tools
• Experience with WordPress or website projects
• Experience working with Malaysian SMEs

What we offer

• RM3,500 – RM4,500/month
• Full-time role in Petaling Jaya, a short walk from the LRT
• A supportive team of marketers, designers and developers, so you never handle clients alone
• Hands‑on experience across SEO, Google Ads, Meta Ads and web projects for a range of Malaysian businesses
• A clear path to Senior Account Manager or Team Lead