Deputy Manager, Agency Events & Fulfillment

Prudential; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Prudential is seeking a Deputy Manager, Events & Fulfillment to lead the planning, coordination and delivery of events, campaigns and fulfillment initiatives across our business. You will drive end-to-end execution, work with internal stakeholders and external partners, and ensure timely, cost-effective, high-quality results.

In this role you will manage budgets, oversee vendors, mentor the team, and push continuous process improvement in a fast-paced environment while representing the

Qualifications

• 5 years’ experience in events, operations, or fulfillment, with at least 2 years in a supervisory role.
• Strong project management, vendor management, and stakeholder coordination skills.
• Proven ability to manage multiple concurrent events and deadlines.
• Budget management and cost control experience.
• Calm under pressure, hands-on, and detail-oriented leader.

Responsibilities

• Plan, coordinate, and execute events, roadshows, exhibitions, and fulfillment activities from concept to post-event review.
• Act as second-in-command to lead the Events & Fulfillment team, including task allocation, coaching, and performance support.
• Oversee operational readiness including logistics, vendor management, venue coordination, and material fulfillment.
• Manage budgets, cost tracking, and purchase processes to ensure cost-effective delivery and compliance with financial controls.
• Liaise with internal stakeholders and external partners to align event objectives with business and branding requirements.
• Ensure adherence to service standards, brand guidelines, risk management, and health & safety requirements.
• Lead continuous improvement initiatives by reviewing processes, post-event reports, and implementing best practices.
• Step in to represent the department or act on behalf of the Manager when required, including decision-making and issue escalation.

Skills

Events management

Vendor management

Project management

Stakeholder coordination

Budget control

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Deputy Manager, Events & Fulfillment supports the planning, coordination, and delivery of events, campaigns, and fulfillment initiatives to ensure timely, cost-effective, and high-quality execution. The role oversees end-to-end event and campaign fulfillment operations, works closely with internal stakeholders and external partners, manages vendors and budgets, and supports operational excellence across all initiatives. As a key operational lead, the Deputy Manager drives continuous process improvement, and steps in to lead the function in the Manager’s absence within a fast‑paced, stakeholder-driven environment.

Key Responsibilities

1. Support the planning, coordination, and execution of events, roadshows, exhibitions, and fulfillment activities from concept to post-event review.
2. Act as second-in-command to lead the Events & Fulfillment team, including task allocation, coaching, and performance support.
3. Oversee operational readiness including logistics, vendor management, venue coordination, and material fulfillment.
4. Manage budgets, cost tracking, and purchase processes to ensure cost-effective delivery and compliance with financial controls.
5. Liaise with internal stakeholders and external partners to align event objectives with business and branding requirements.
6. Ensure adherence to service standards, brand guidelines, risk management, and health & safety requirements.
7. Lead continuous improvement initiatives by reviewing processes, post-event reports, and implementing best practices.
8. Step in to represent the department or act on behalf of the Manager when required, including decision-making and issue escalation.

Qualification and Experience

5 years’ experience in events, operations, or fulfillment, with at least 2 years in a supervisory role Strong project management, vendor management, and stakeholder coordination skills Proven ability to manage multiple concurrent events and deadlines Budget management and cost control experience Calm under pressure, hands-on, and detail-oriented leader

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn