Delivery Manager

Capgemini; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

Capgemini in Kuala Lumpur is seeking a Delivery Manager to lead cross-functional teams delivering comprehensive insurance solutions with end-to-end responsibility for timelines, scope, and quality.

You will mentor Product Owners, Scrum Masters, and both frontend and backend developers, ensuring alignment across all pods and driving governance, quality, and regulatory compliance in a fast-paced delivery environment.

Qualifications

• 15+ years of experience in Insurance Delivery Management.
• Strong understanding of insurance operations, digital transformation, distribution channels, and regulatory frameworks.
• Experience delivering multi-system integrations involving APIs, partner portals, policy admin systems, CRM, and claims platforms.
• Hands-on experience with JIRA, ADO, Confluence, and Agile delivery metrics.

Responsibilities

• Lead end-to-end delivery for initiatives across cross-functional teams ensuring timeline, scope, and quality.
• Implement Agile/Hybrid delivery methodologies for predictable delivery.
• Drive delivery governance: weekly reviews, status reporting, risk/issue tracking, capacity planning, and metrics.
• Ensure efficient sprint execution, backlog prioritization, and release planning.
• Act as domain authority across bancassurance operations, policy issuance and servicing, claims processing, and regulatory compliance.

Skills

Delivery Leadership

Insurance Domain Ownership

Team & Pod Management

Stakeholder Management

Quality & Compliance

APIs & Cloud

Agile Delivery

Tools

JIRA

ADO

Confluence

Job description

Role Overview

The Delivery Manager will lead and oversee cross-functional Teams delivering high-quality solutions in the Insurance domain. The role requires deep end-to-end insurance expertise, strong delivery management capabilities, and leadership over Product Owners, Scrum Masters, and technical teams (Frontend & Backend Developers). The individual will ensure seamless execution across all pods while driving operational excellence, stakeholder alignment, product quality, and timely delivery.

Key Responsibilities

1. Delivery Leadership

• Own end-to-end delivery for all initiatives executed across cross-functional Teams, ensuring timeline, scope, and quality adherence.
• Implement Agile/Hybrid delivery methodologies to streamline execution and ensure predictable delivery.
• Drive delivery governance: weekly reviews, status reporting, risk/issue tracking, capacity planning, and performance metrics.
• Ensure efficient sprint execution, backlog prioritization, and release planning.

2. Insurance Domain Ownership

• Act as the domain authority across the complete insurance value chain:
• Bancassurance operations
• Policy issuance & servicing
• Claims processing
• Renewals, endorsements, and regulatory compliance
• Provide domain guidance to Product Owners, Scrum Masters, and tech teams to ensure solution accuracy and alignment.

3. Team & Pod Management

• Lead and mentor the teams within all pods, which include:
• Product Owners
• Frontend Developers
• Drive collaboration and alignment across pods to ensure consistency and knowledge sharing.
• Enable capability development, performance management, and continuous improvement initiatives within teams.

4. Stakeholder Management

• Engage with internal and external stakeholders including business leaders, engineering heads, bancassurance partners, and third-party vendors.
• Conduct steering committee meetings, product demos, and roadmap reviews.
• Ensure effective communication on delivery progress, risks, dependencies, and business outcomes.

5. Quality & Compliance

• Ensure solution delivery adheres to insurance regulations, compliance requirements, and internal organizational standards.
• Oversee testing strategy, UAT readiness, deployment governance, and post-production stability.
• Ensure all change requests, enhancements, and incidents are managed smoothly.

Required Skills & Experience

Domain & Functional Skills

• 15+ years of experience in Insurance Delivery Management,
• Strong understanding of insurance operations, digital transformation, distribution channels, and regulatory frameworks.
• Experience delivering multi-system integrations involving APIs, partner portals, policy admin systems, CRM, and claims platforms.

Technical & Delivery Skills

• Strong understanding of application architectures, frontend/backend technologies, APIs, and cloud-based platforms.
• Hands-on experience with tools such as JIRA, ADO, Confluence, and Agile delivery metrics.