Datacenter Infrastructure Engineer – Global Operations

ByteDance; Kuala Lumpur; On-site; MYR 47,000 - 74,000; Full time

Job summary

ByteDance is seeking a Datacenter Infrastructure Engineer in Kuala Lumpur to join Global Operations. You will support the server fleet, handle break-fix tickets, and participate in on-call rotations.

This role requires Linux knowledge, server hardware skills, and familiarity with networking concepts like HTTP, DNS, RAID, and DHCP. You will move equipment, assist on capacity projects, and collaborate with internal teams and partners.

Qualifications

• College/Technician Degree or equivalent professional experience in Engineering.
• Knowledge of Linux and server hardware repairs.
• Working knowledge of HTTP, DNS, RAID, and DHCP.
• Preferred Qualifications: At least three years of experience supporting IT equipment or related technology.

Responsibilities

• Work within a ticketing system in support of the server fleet.
• Be the first point of contact for break-fix technicians.
• Prioritize ticketing queues and work to resolve escalations.
• Perform power cycles, troubleshooting, and replace failed components.
• Physically assist in moving and installing equipment.
• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
• Have a strong desire and capability to learn, grow, and develop new skills.
• Participate in an on-call rotation.
• Establish strong working relationships with various internal teams and external partners.
• Assist with inventory and asset management.
• Work with physical security and EHS teams to support site health and compliance.

Skills

Linux

Server hardware

HTTP

DNS

RAID

DHCP

Education

Engineering diploma

Job description

Location:

Team:

Global Operations

Employment Type:

Regular

Job Code:

L2EV

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Responsibilities

About the TeamThe Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.Responsibilities- Work within a ticketing system in support of the server fleet.- Be the first point of contact for break-fix technicians.- Prioritize ticketing queues and work to resolve escalations.- Perform power cycles, troubleshooting, and replace failed components.- Physically assist in moving and installing equipment.- Assist in projects such as adding new capacity and working on retrofits within the Datacenter.- Have a strong desire and capability to learn, grow, and develop new skills.- Participate in an on-call rotation.- Establish strong working relationships with various internal teams and external partners.- Assist with inventory and asset management.- Work with physical security and EHS teams to support site health and compliance.

Qualifications

Minimum Qualifications:- College/Technician Degree or equivalent professional experience/certification in Engineering.- Knowledge of Linux and server hardware repairs.- Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.Preferred Qualifications:- At least three years of experience supporting IT equipment or related technology.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.