Data Centre Operations Engineer (Shift)

AIMS Data Centre; Cyberjaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

AIMS Data Centre in Malaysia is seeking a Data Centre Operations Engineer to provide Level-1 technical support for internal and external customers, coordinating with Telco vendors and contractors to resolve issues quickly. You will maintain DC infrastructure services, monitor systems, and ensure compliance with company standards.

You will perform on-site installation and troubleshooting for hardware, software and applications, document incidents, and escalate as per DCO processes, contributing

Qualifications

• 1-2 years of data centre, telecoms and networking experience.
• Fresh graduates with Bachelor’s in Telecommunications/Networking encouraged to apply.
• Strong troubleshooting method and high self-esteem.
• Proactive with initiative and problem solving ability.
• Dedicated and eager to learn new skills.

Responsibilities

• Provide Level-1 DC infrastructure support including isolation, restoration and rectification.
• Carry out day-to-day data centre operations and on-site support.
• Escalate incidents per DCO processes and notify management.
• Perform first-level troubleshooting for service outages.
• Monitor network, systems and services per DCO procedures.
• Produce incident reports and handover notes.
• Provide on-site hardware, software and applications support for external customers.

Skills

Structured Cabling

DC Infrastructure

Troubleshooting

Customer Service

Escalation Handling

Education

Bachelor’s degree in Telecommunications/Networking

Job description

• To provide efficient, effective technical support to both internal and external customers, Telco’s vendor, suppliers, contractors with the objective of coordinating, managing, solving their problems in a minimal time frame and providing post-sales technical support to all AIMS customers
• Technical competency as Level-1 on Structured Cabling System & DC Infrastructure (non-power relation)
• To provide customer service in order to establish and maintain a strong relationship with customers
• To ensure all related operations activities are performed in compliance with company standards, processes, regulations and procedures
• Coordinate and act as a single point of contact within the engineering team, customers, Providers, Vendors & Contractors by support, maintenance, troubleshooting to customers covering AIMS’ Products & Services of operations matters for all Data Centre sites of AIMS.

The Work Life:

• Technical competent to detect & identify the defects and deficiencies which inclusive of Isolation, troubleshooting, restoration and rectification of DC Infrastructure services.
• Responsible to carry out and manage day-to-day support & operational matters and function of Data Centre Operations (DCO) Engineer.
• To perform escalation as per DCO processes and procedure during service problem/outages Notify Higher Level of Escalation / Management of incidents in a timely manner. To do escalation to other Department/unit such as within Engineering team, Sales during outages if required
• To perform first level of troubleshooting for service problem/outages
• To monitor network, systems and services as per DCO processes and procedures
• To prepare & provide the Incident & Analysis Report for customers (if required) in a specified time-framed (3 working Days).
• To provide on-site installation and troubleshooting for both hardware, software and application for external customers (Smart Hands Support)
• Produce end of shift reports, call logs (if necessary) and shift handover reports to Shift-Lead DCO Engineer.

All You Need:

• 1 - 2 years of relevant work experience with data centre, telecommunication and networking environment.
• Fresh graduates with Degree in Bachelor of Telecommunications / Networking are encouraged to apply
• Skilled in troubleshooting method and high self esteem
• Proactive with lots of initiative and ability to make decisions and have creative problem solving ability
• Dedicated and passionate about learning new skills