Data Centre Operations Analyst — 24/7 Uptime & Incident Lead

Global Data Centers Americas, Inc.; Cyberjaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

NTT Global Data Centers is seeking a hands-on Operations Technician to act as the first line of defense for data centre reliability. You will monitor and maintain critical systems, respond to alarms, and coordinate with vendors to ensure uptime and safety.

The role requires 2+ years in maintenance, a 12-hour shift rotation, and fluency in English and Bahasa Malaysia (Mandarin a plus). A CS degree or equivalent is preferred, and the candidate must be Malaysian.

Qualifications

• 2+ years of experience in maintenance or facilities functions.
• Willing to rotate 12-hour shifts (9am–9pm or 9pm–9am).
• Malaysian citizen.
• Bachelor's or higher in CS or equivalent.

Responsibilities

• Monitor and maintain critical environments in data centres.
• Ensure Data Hall temperature and humidity stay within range.
• Respond to equipment alarms on site according to SOP/EOP.
• Escalate severity events per procedures and update relevant parties.
• Oversee vendor activities to ensure safety and contract compliance.
• Maintain up-to-date drawings, asset and inventory records; assist ticket processing.
• Participate in DC-related audit processes.

Skills

English

Bahasa Malaysia

Positive attitude

Team player

Education

Bachelor's in CS

Job description

NTT Global Data Centers is seeking a hands-on Operations Technician to act as the first line of defense for data centre reliability. You will monitor and maintain critical systems, respond to alarms, and coordinate with vendors to ensure uptime and safety.

The role requires 2+ years in maintenance, a 12-hour shift rotation, and fluency in English and Bahasa Malaysia (Mandarin a plus). A CS degree or equivalent is preferred, and the candidate must be Malaysian.