Senior Associate IT Data Centre Operations Analyst

Global Data Centers Americas, Inc.; Cyberjaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

NTT Global Data Centers is seeking a hands-on Operations Technician to act as the first line of defense for data centre reliability. You will monitor and maintain critical systems, respond to alarms, and coordinate with vendors to ensure uptime and safety.

The role requires 2+ years in maintenance, a 12-hour shift rotation, and fluency in English and Bahasa Malaysia (Mandarin a plus). A CS degree or equivalent is preferred, and the candidate must be Malaysian.

Qualifications

• 2+ years of experience in maintenance or facilities functions.
• Willing to rotate 12-hour shifts (9am–9pm or 9pm–9am).
• Malaysian citizen.
• Bachelor's or higher in CS or equivalent.

Responsibilities

• Monitor and maintain critical environments in data centres.
• Ensure Data Hall temperature and humidity stay within range.
• Respond to equipment alarms on site according to SOP/EOP.
• Escalate severity events per procedures and update relevant parties.
• Oversee vendor activities to ensure safety and contract compliance.
• Maintain up-to-date drawings, asset and inventory records; assist ticket processing.
• Participate in DC-related audit processes.

Skills

English

Bahasa Malaysia

Positive attitude

Team player

Education

Bachelor's in CS

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

First line of defense against all operational threats of our data centres. You form the backbone of our operations team to ensure that our facilities are operational 24/7.

At the frontline, our shift team is tasked with managing and operating all mission critical systems in our data centres. To achieve maximum uptime of our equipment, inspect and maintain them with utmost care. We are also the first responders to any incident that may put the performance of our facilities at risk.

What we are looking for

Key Roles and Responsibilities:

• Daily monitoring of Environment Monitoring System including but not limited to: chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire alarm systems, VESDA, smoke detector (raised floor/ceiling) HV/LV switch rooms, Transformers, UPS system, Generators, Power Distribution Units, etc.
• Ensure Data Hall collocation temperature and humidity are within range.
• Response and attend to equipment alarm on site.
• Troubleshoot abnormal incident / fault based on SOP&EOP.
• Escalated/update accordingly any severity event occurred according to the process and procedures.
• Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
• Monthly/Weekly Electrical and Mechanical system consumption report data trending logging and ensuring timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer.
• Assist in maintaining up to date drawings, asset and inventory management.
• Monitor incoming tickets for processing and provide support to clients/users from the ticketing portal or via email and respond based on SLA.
• Conduct daily task as per assigned including but not limited to server tape insertion, remote hand support, etc
• Involve in DC related audit process.

Requirements

• At least 2 Year of experience in maintenance or facilities functions.
• Able to perform alternate 12-hour shift (9am to 9pm, 9pm to 9am)
• Malaysian citizen.
• Bachelor's Degree/Post Graduate Diploma/Professional Degree/Vocational in Computer Science or equivalent.
• Fluent in English and Bahasa Malaysia. Mandarin is added advantage.
• Positive attitude

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.