Data Centre Operations

LAVU TECH SOLUTIONS SDN. BHD.; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

LAVU TECH SOLUTIONS SDN. BHD. is seeking a Data Centre Operations & ICC Administrator to ensure DC/ICC availability, stability, and compliant operation across locations.

The role supports 24×7 monitoring, facilities coordination, vendor management, audit readiness, and SLA adherence. You will oversee day-to-day operations, monitor alerts, coordinate with vendors, maintain CMDB accuracy, and train staff on monitoring procedures to sustain high availability and audit readiness.

Qualifications

• 4–7 years of experience in Data Centre Operations, ICC, or Infrastructure Operations roles.
• Strong understanding of Data Centre operations and ICC monitoring environments.
• Hands-on experience with enterprise monitoring tools (BMC / TrueSight, ICC platforms, JMS).
• Excellent coordination skills across vendors, facilities teams, and technology towers.
• High attention to detail with strong documentation and audit discipline.
• Ability to operate effectively in SLAdriven, high-availability environments.

Responsibilities

• Oversee daytoday DC and ICC operations to ensure high availability and service continuity.
• Monitor ICC alerts and ensure timely escalation to the appropriate resolver teams.
• Ensure monitoring platforms (BMC / TrueSight, ICC tools, JMS backend) are always operational.
• Coordinate operations delivery with vendors, including parts delivery, replacements, and validation.
• Manage DC facilities activities, including inspections, reporting, power checks, cabling, and monthly testing in coordination with Chargemen.
• Ensure DC availability and compliance with contractual SLAs, validated through monthly ARC reports.
• Manage JMS reporting and ensure timely submission of operational and financial reports to Finance, including confirmation with PBB, Postpaid, eBay, and MBB teams.
• Maintain CMDB accuracy, including updates for server decommissioning and validation using approved trackers.
• Coordinate server decommissioning by confirming nonusage with customers and system owners prior to execution.
• Supervise DC and ICC staff, provide backup coverage, and train new team members on monitoring and procedures.

Skills

Data Centre Ops

ICC Monitoring

Vendor Management

Audit Readiness

SLA Compliance

Documentation

High Availability

JMS

Tools

BMC TrueSight

ICC Platforms

JMS

Job description

The Data Centre Operations & ICC Administrator is responsible for ensuring the availability, stability, and compliant operation of Data Centre (DC) and Integrated Command Centre (ICC) services. The role supports 24×7 monitoring, facilities coordination, vendor management, audit readiness, and SLA compliance across multiple Data Centre locations.

Key responsibilities

• Oversee daytoday DC and ICC operations to ensure high availability and service continuity.
• Monitor ICC alerts and ensure timely escalation to the appropriate resolver teams.
• Ensure monitoring platforms (BMC / TrueSight, ICC tools, JMS backend) are always operational.
• Coordinate operations delivery with vendors, including parts delivery, replacements, and validation.
• Manage DC facilities activities, including inspections, reporting, power checks, cabling, and monthly testing in coordination with Chargemen.
• Ensure DC availability and compliance with contractual SLAs, validated through monthly ARC reports.
• Manage JMS reporting and ensure timely submission of operational and financial reports to Finance, including confirmation with PBB, Postpaid, eBay, and MBB teams.
• Maintain CMDB accuracy, including updates for server decommissioning and validation using approved trackers.
• Coordinate server decommissioning by confirming nonusage with customers and system owners prior to execution.
• Supervise DC and ICC staff, provide backup coverage, and train new team members on monitoring and procedures.

About you

• 4–7 years of experience in Data Centre Operations, ICC, or Infrastructure Operations roles.
• Strong understanding of Data Centre operations and ICC monitoring environments.
• Handson experience with enterprise monitoring tools (BMC / TrueSight, ICC platforms, JMS).
• Excellent coordination skills across vendors, facilities teams, and technology towers.
• High attention to detail with strong documentation and audit discipline.
• Ability to operate effectively in SLAdriven, highavailability environments.
• Experience in large enterprise or telecom Data Centre environments preferred.
• Exposure to SLA management, CMDB, audits, and facilities coordination.