24/7 Data Centre & ICC Operations Lead

LAVU TECH SOLUTIONS SDN. BHD.; Kuala Lumpur; Sur place; MYR 90 000 - 130 000; Plein temps

Résumé du poste

LAVU TECH SOLUTIONS SDN. BHD. is seeking a Data Centre Operations & ICC Administrator to ensure DC/ICC availability, stability, and compliant operation across locations.

The role supports 24×7 monitoring, facilities coordination, vendor management, audit readiness, and SLA adherence. You will oversee day-to-day operations, monitor alerts, coordinate with vendors, maintain CMDB accuracy, and train staff on monitoring procedures to sustain high availability and audit readiness.

Qualifications

• 4–7 years of experience in Data Centre Operations, ICC, or Infrastructure Operations roles.
• Strong understanding of Data Centre operations and ICC monitoring environments.
• Hands-on experience with enterprise monitoring tools (BMC / TrueSight, ICC platforms, JMS).
• Excellent coordination skills across vendors, facilities teams, and technology towers.
• High attention to detail with strong documentation and audit discipline.
• Ability to operate effectively in SLAdriven, high-availability environments.

Responsabilités

• Oversee daytoday DC and ICC operations to ensure high availability and service continuity.
• Monitor ICC alerts and ensure timely escalation to the appropriate resolver teams.
• Ensure monitoring platforms (BMC / TrueSight, ICC tools, JMS backend) are always operational.
• Coordinate operations delivery with vendors, including parts delivery, replacements, and validation.
• Manage DC facilities activities, including inspections, reporting, power checks, cabling, and monthly testing in coordination with Chargemen.
• Ensure DC availability and compliance with contractual SLAs, validated through monthly ARC reports.
• Manage JMS reporting and ensure timely submission of operational and financial reports to Finance, including confirmation with PBB, Postpaid, eBay, and MBB teams.
• Maintain CMDB accuracy, including updates for server decommissioning and validation using approved trackers.
• Coordinate server decommissioning by confirming nonusage with customers and system owners prior to execution.
• Supervise DC and ICC staff, provide backup coverage, and train new team members on monitoring and procedures.

Connaissances

Data Centre Ops

ICC Monitoring

Vendor Management

Audit Readiness

SLA Compliance

Documentation

High Availability

JMS

Outils

BMC TrueSight

ICC Platforms

JMS

Description du poste

LAVU TECH SOLUTIONS SDN. BHD. is seeking a Data Centre Operations & ICC Administrator to ensure DC/ICC availability, stability, and compliant operation across locations.

The role supports 24×7 monitoring, facilities coordination, vendor management, audit readiness, and SLA adherence. You will oversee day-to-day operations, monitor alerts, coordinate with vendors, maintain CMDB accuracy, and train staff on monitoring procedures to sustain high availability and audit readiness.