Data Center Operations Assistant

Cushman & Wakefield; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cushman & Wakefield is seeking a Data Center Operations Assistant to support safe and efficient day-to-day operations in a 24x7 mission-critical data center environment in Johor Bahru, Malaysia. You will assist with infrastructure monitoring, incident response, maintenance activities, and ensure compliance with SOPs/MOPs while maintaining accurate asset records and supporting small-to-large scale projects.

You’ll work closely with the plant supervisor and office engineer to sustain operational

Qualifications

• 2+ years in IT infrastructure or related field.
• Internship in data center operations or IT support preferred.
• Basic knowledge of servers, networking and storage.
• Strong troubleshooting and time-sensitive decision making.
• Effective communication across functions and levels.
• Able to work independently and take ownership.
• Willing to support 24x7 operations, including weekends and on-call.
• Strong organizational skills and meticulous documentation.
• Physically capable of handling hardware up to 50 lbs.
• Leadership potential and ability to mentor others.
• Commitment to continuous improvement and learning.

Responsibilities

• Infrastructure Monitoring: 24x7 monitoring and responding to alerts.
• Break-Fix Support: assist with maintenance across servers, networking and storage.
• Installation and Testing: support installation, configuration and testing of hardware/software.
• Troubleshooting: resolve hardware and network issues promptly.
• Preventive Maintenance: assist with routine inspections to reduce downtime.
• Operational Support: support day-to-day data center operations.
• SOP and MOP Compliance: follow procedures to ensure safe, consistent work.
• Asset and Inventory Management: maintain asset/inventory records for audits.
• Performance Monitoring: track data center metrics and support corrective actions.
• Project Support: assist with migrations, expansions and improvements.
• Team Support: assist plant supervisor and office engineer in site monitoring.

Skills

IT infrastructure

Data center operations

Troubleshooting

Communication

Ownership

24x7 availability

Documentation

Team collaboration

Job description

Job Description Summary

We are looking for Data Center Operations Assistant to support the safe and efficient day-to-day operations of a critical data center environment. This role is responsible for assisting with infrastructure monitoring, incident response, maintenance activities, and compliance with site procedures, while helping ensure operational continuity in a 24x7 mission-critical setting.

Job Title

Data Center Operations Assistant

Job Description

About the role:

• Infrastructure Monitoring: Support 24x7 monitoring of data center infrastructure and respond promptly to alerts and incidents.
• Break-Fix Support: Assist with break-fix maintenance across server, networking, and storage infrastructure.
• Installation and Testing: Help install, configure, and test hardware and software to support operational and business needs.
• Troubleshooting: Troubleshoot and resolve hardware, connectivity, and network-related issues in a timely manner.
• Preventive Maintenance: Support preventive inspections and routine maintenance activities to reduce downtime and operational risk.
• Operational Support: Assist with day-to-day data center operations while ensuring alignment with business and compliance requirements.
• SOP and MOP Compliance: Follow Standard Operating Procedures and Methods of Procedure to ensure safe, consistent, and compliant execution of work.
• Asset and Inventory Management: Maintain accurate asset and inventory records to support audits, reporting, and capacity planning.
• Performance Monitoring: Help monitor data center performance metrics and support corrective actions where needed.
• Project Support: Assist with small-to-large scale projects, including migrations, expansions, and operational improvement initiatives.
• Team Support: Carry out requests from the plant supervisor and office engineer, while supporting plant operators with site monitoring and maintenance activities.

About You

• 2+ years of experience in IT infrastructure, technical operations, or a related field.
• Internship experience in data center operations, IT support, or infrastructure environments is preferred.
• Basic knowledge of data center infrastructure, including servers, networking, and storage.
• Strong troubleshooting, problem-solving, and decision-making skills, especially in time-sensitive situations.
• Effective communication and collaboration skills when working with stakeholders across functions and levels.
• Able to work independently, take ownership of tasks, and follow through on responsibilities.
• Flexible to support 24x7 operations, including weekends, public holidays, and on-call requirements.
• Strong organizational skills, attention to detail, and commitment to accurate documentation.
• Physically capable of handling hardware equipment up to 50 lbs.
• Demonstrates leadership potential, with the ability to support mentoring, training, and team capability building.
• Committed to continuous improvement and open to learning new technologies and industry practices.

INCO: “Cushman & Wakefield”