Data Centre NOC Engineer

Jones Lang LaSalle Incorporated; Johor Bahru; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Data Centre NOC Engineer to oversee network, servers and telecom equipment in a 24x7 environment at our Johor Bahru facility. You will monitor systems, troubleshoot incidents, perform maintenance, and document changes to ensure reliability and security.

Join a global real estate leader and collaborate with network, systems and security teams while staying current with evolving technologies and best practices.

Qualifications

• 3 years Data Centre NOC Engineer experience at L2 level preferred.
• CCNA or equivalent certifications are a plus.
• Shift duty with 24x7 support for data centres.

Responsibilities

• Monitor network systems, devices, and infrastructure to detect and resolve issues.
• Troubleshoot and resolve network problems, including connectivity and hardware failures.
• Handle incident management, documenting incidents and coordinating with teams.
• Perform routine network maintenance and ensure proper configuration of devices.
• Maintain accurate network documentation and change records.
• Collaborate with other IT teams to resolve issues and improve operations.

Skills

NOC operations

Data Centre

Networking basics

Monitoring tools

Troubleshooting

Security principles

Education

Diploma or Degree in related field

Tools

SNMP

NetFlow

Packet capture

Routers

Switches

Firewalls

Load balancers

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview and Objectives:

• Responsible for Data Centre NOC operation - Oversee complex network components and are responsible for network management. They perform troubleshooting daily. The work of a NOC engineer entails maintaining network, servers, and telecom equipment in an organization.
• Network Monitoring: Monitor network systems, devices, and infrastructure to detect and resolve network issues promptly. This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.
• Troubleshooting and Issue Resolution: Identify and diagnose network problems using various network monitoring tools, protocols, and techniques. Troubleshoot and resolve network issues, such as connectivity problems, network congestion, and hardware failures.
• Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as network engineers, system administrators, and vendors, to resolve complex issues.
• Network Maintenance: Perform routine network maintenance tasks, including software upgrades, firmware updates, and configuration changes. Ensure that network equipment, such as routers, switches, and firewalls, are properly configured and updated.
• Network Documentation: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference.
• Performance Monitoring and Optimization: Monitor network performance metrics and identify areas for improvement. Recommend and implement network optimization strategies to enhance performance, reliability, and scalability.
• Security Monitoring: Monitor network security systems, such as intrusion detection/prevention systems and firewalls, to detect and respond to security incidents. Collaborate with the security team to investigate and mitigate security threats.
• Change Management: Participate in change management processes, ensuring that network changes are properly planned, tested, and implemented with minimal disruption to network services.
• Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.
• Continuous Learning: Stay up to date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications.

Qualifications:

• Minimum 3 years’ experience of NOC operation in Data Centre / Telecommunication industry Degree or Diploma or related field (or equivalent experience)
• Shift duty required, Provide 24 x 7 support. Participates in the management of 24x7 NOC operations for assigned data centres, delivering standardized services including physical access, remote hands, hardware inventory management, installation and cabling, and data centre operations site management.
• Develops and nurtures strong relationships with other technology organizations and identifies opportunities to provide additional service capabilities.
• Partners with the Critical Environment team to plan and execute agreed power maintenance events.
• Fosters a culture of customer-focused behaviours and continuous operational improvement.
• Participates in the delivery of data centre optimization and closure programs.
• Perform additional job duties as required.
• Certifications such as CCNA or equivalent is a plus.

Knowledge and Experience:

• 3 years Data Centre NOC Engineer experience at L2 preferred.
• Strong knowledge of networking principles, protocols, and technologies (eg. TCP/IP, DNS, DHCP, VPN)
• Experience with network monitoring tools and technologies (eg. SNMP, NetFlow, packet capture analysis)
• Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.
• Proficiency in troubleshooting network issues and conducting root cause analysis.

Location:

On-site – Johor Bahru, Malaysia

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.