Facility Manager

Jones Lang LaSalle Incorporated; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Data Center Facility Manager in Johor Bahru, Malaysia to oversee day-to-day data center operations, including power distribution, cooling, and environmental controls. You will lead a technical team, coordinate maintenance, and ensure uptime and safety standards.

The role requires 5–7 years in data center/facility management, supervisory experience, and strong knowledge of electrical systems, HVAC, BMS, and DCIM platforms.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or equivalent.
• 5-7 years of data center or mission-critical facility management experience.
• At least 3 years in a supervisory or management role.
• Deep understanding of electrical systems including power distribution, UPS, and generators.
• Familiarity with BMS, DCIM platforms, and Tier III/IV standards.
• CDCP/CDCS or similar certifications preferred.

Responsibilities

• Oversee all data center facility operations including power, cooling, fire, security, and BMS.
• Monitor facility performance metrics and maintain 99.99%+ uptime standards.
• Lead and develop facility operations team; schedule and train staff.
• Manage vendor relationships, service contracts, and SLAs.
• Ensure compliance with regulations; maintain maintenance documentation.
• Prepare and manage facility operations budget and cost controls.
• Lead incident response, change management, and disaster recovery planning.

Skills

Leadership

Problem solving

Communication

Attention to detail

On-call availability

Education

Bachelor's degree in Electrical or Mechanical Engineering

Tools

DCIM platforms

BMS

Job description

Data Center Facility Manager Position Overview

The Data Center Facility Manager is responsible for the day-to-day operations, maintenance, and performance of critical data center infrastructure. This role ensures maximum uptime, operational efficiency, and compliance with industry standards while managing facility systems, vendor relationships, and on-site teams.

Key Responsibilities

Operations Management

Oversee all aspects of data center facility operations including power distribution, cooling systems, fire suppression, security systems, and building management systems. Monitor facility performance metrics and maintain 99.99%+ uptime standards. Coordinate preventive and corrective maintenance activities to minimize service disruptions.

Critical Infrastructure Oversight

Manage electrical systems including UPS, generators, PDUs, and power distribution infrastructure. Oversee HVAC systems, precision cooling units, and environmental controls. Ensure proper functioning of fire detection and suppression systems, water detection systems, and access control systems.

Team Leadership

Lead and develop facility operations team including technicians, engineers, and support staff. Establish work schedules, assign responsibilities, and conduct performance evaluations. Provide training on safety procedures, equipment operation, and emergency response protocols.

Vendor and Contract Management

Manage relationships with equipment vendors, service providers, and contractors. Oversee maintenance contracts and service level agreements. Coordinate with third-party technicians for specialized repairs and system upgrades.

Compliance and Documentation

Ensure compliance with local, state, and federal regulations including electrical codes, fire safety standards, and environmental regulations. Maintain accurate documentation of all maintenance activities, incident reports, and system configurations. Conduct regular audits of safety procedures and operational protocols.

Budget and Financial Management

Develop and manage facility operations budget including maintenance costs, utilities, and capital expenditures. Identify cost-saving opportunities while maintaining service quality. Track expenses and provide regular financial reporting to senior management.

Emergency Response

Develop and maintain business continuity and disaster recovery plans. Lead response efforts during facility emergencies or service disruptions. Conduct regular emergency drills and ensure team readiness for critical situations.

Change Management Requirements

Change Request Handling

Datacenter engineers must initiate, document, and track all infrastructure changes through the formal change management process. This includes hardware installations, network modifications, configuration updates, and system upgrades. Each change requires comprehensive documentation detailing the scope, impact assessment, implementation plan, rollback procedures, and testing validation.

Change Advisory Board (CAB) Participation

Engineers are expected to participate in CAB meetings, presenting technical details of proposed changes and addressing questions from stakeholders. They must provide risk assessments and demonstrate alignment with business objectives and maintenance windows.

Implementation and Documentation

Execute approved changes according to scheduled maintenance windows, following documented procedures precisely. Maintain detailed implementation logs, capture before-and-after configurations, and update asset management systems and configuration management databases (CMDB) to reflect current state.

Post-Implementation Review

Complete post-change validation testing to confirm successful implementation and document outcomes. Report any deviations from expected results and ensure proper closure of change tickets with lessons learned documentation.

Incident Management Requirements

Incident Detection and Response

Respond promptly to datacenter incidents including hardware failures, environmental alerts, power disruptions, cooling system issues, and network outages. Acknowledge incidents within defined SLA timeframes and begin initial triage immediately.

Incident Classification and Prioritization

Assess incident severity based on business impact and urgency. Properly categorize incidents (hardware, network, environmental, security) and escalate critical issues according to established escalation matrices. Priority 1 incidents require immediate attention regardless of time of day.

Root Cause Analysis

Conduct thorough investigation to identify root causes rather than addressing symptoms only. Document findings, contributing factors, and failure patterns to prevent recurrence. Collaborate with vendors and internal teams as needed for complex issues.

Communication and Reporting

Maintain regular communication with stakeholders during incident resolution. Provide status updates at defined intervals, manage expectations regarding resolution timeframes, and ensure proper notification when incidents are resolved. Complete detailed incident reports documenting timeline, actions taken, root cause, and preventive measures.

Knowledge Management

Contribute to the knowledge base by documenting incident resolutions, creating troubleshooting guides, and sharing lessons learned. This builds organizational capability and reduces resolution time for future similar incidents.

Required Qualifications

Education and Experience: Bachelor's degree in Electrical or Mechanical Engineering , or equivalent combination of education and experience.

Minimum 5-7 years of experience in data center or mission-critical facility management.

At least 3 years in a supervisory or management role.

Technical Knowledge: Deep understanding of data center electrical systems including power distribution, UPS systems, and backup generators. Proficiency with HVAC systems, cooling technologies, and environmental monitoring.

Knowledge of building management systems (BMS) and data center infrastructure management (DCIM) platforms. Familiarity with Tier III/IV data center design standards.

Certifications: Professional certifications such as Certified Data Centre Professional (CDCP), Certified Data Centre Specialist (CDCS), or equivalent highly preferred. Additional certifications in electrical systems, HVAC, or facility management beneficial.

Preferred Qualifications

Experience with hyperscale or colocation data centre environments.

Knowledge of green data centre initiatives and sustainability practices.

Project management certification (PMP) or equivalent.

Experience with ITIL or other IT service management frameworks.

Core Competencies

Strong leadership and team management abilities.

Excellent problem-solving skills with ability to make quick decisions under pressure.

Outstanding communication skills for interacting with technical teams, vendors, and executives.

High attention to detail and commitment to operational excellence.

Ability to work flexible hours including on-call availability for emergency response.

Working Conditions

Position requires on-site presence at data center facility. May require work during nights, weekends, and holidays for maintenance windows or emergency response.

Physical requirements include ability to lift equipment up to 50 pounds and work in varying environmental conditions within the facility.

Location: On-site – Johor Bahru, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.