Data Centre Operations Lead (Shift Working Hours)

RecruitFirst; Sepang; On-site; MYR 120,000 - 180,000; Full time

Job summary

A growing Data Center consultancy firm is seeking a Data Center Operations Lead (Shift) to oversee day-to-day operations across rotating shifts in a 24/7 environment. You will manage power, cooling, network, and security systems, ensuring uptime and regulatory compliance.

Ideal candidates hold a Diploma/Degree in engineering or related field with 5–7 years of data center operations experience and 2–3 years in a supervisory role. Training and coordination of contractors will be part of the role.

Qualifications

• Diploma/Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Centre Engineering or a related field.

Responsibilities

• Oversee and monitor the day-to-day operations of the data center during assigned shifts.
• Ensure the proper functioning of critical systems such as power supply, cooling, network infrastructure, and security systems.
• Conduct regular inspections to ensure compliance with operational standards, safety protocols, and regulatory requirements.
• Monitor the performance of servers, storage devices, and network components to identify and resolve any issues or potential failures.
• Respond to and elevate any operational issues or alarms promptly, ensuring minimal downtime and quick resolution.
• Supervise and coordinate the activities of the engineering team, ensuring they adhere to safety guidelines and operational procedures.
• Assign tasks to team members and ensure adequate coverage for all critical systems during the shift.
• Provide training and guidance to junior staff on operational procedures, troubleshooting, and safety protocols.
• Serve as the first point of contact for engineers and technicians during emergencies or technical issues.
• Schedule and oversee preventive maintenance on critical infrastructure and equipment (e.g., HVAC systems, power generators, UPS systems, etc.).
• Troubleshoot and resolve hardware, software, and networking issues, either directly or by coordinating with other engineers or vendors.
• Ensure that backup systems and disaster recovery processes are in place and functioning as expected.
• Document any incidents, troubleshooting steps, and resolutions for future reference and improvement.
• Act as the point of escalation for any significant incidents or emergencies that occur during the shift.
• Lead the team in emergency response procedures, including power outages, cooling failures, network disruptions, and security breaches.
• Ensure a thorough investigation of incidents to identify root causes and prevent recurrence.
• Ensure that the data center operates in compliance with industry standards, regulations, and best practices (e.g., ISO, SOC 2).
• Enforce strict physical security measures and access controls to protect the data center from unauthorized access or threats.
• Participate in audits, inspections, and reviews to maintain certifications and operational standards.
• Prepare detailed shift reports, incident reports, and performance metrics for review by senior management.
• Maintain logs of maintenance activities, system failures, and other critical operations for record-keeping and continuous improvement.
• Monitor and report on the performance of key systems and suggest improvements to ensure reliability and efficiency.
• Collaborate with IT, facilities management, and other relevant departments to ensure alignment between operational needs and business goals.
• Coordinate with third-party service providers or vendors for equipment servicing, maintenance, and emergency response.
• Participate in ongoing training and development to stay up-to-date with new technologies, tools, and best practices in data center management.
• Recommend and implement improvements to operational processes and workflows to enhance efficiency, reduce costs, and improve system uptime.

Education

Diploma/Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Centre Engineering or a related field

Tools

CMMS

DCIM

Job description

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Company: A growing Data Center consultancy firm

Position: Data Center Operations Lead (Shift)

Working Days & Hours: Rotational basis (9am - 9pm AND 9pm - 9am)

Responsibilities:

Oversee and monitor the day-to-day operations of the data center during assigned shifts.

Ensure the proper functioning of critical systems such as power supply, cooling, network infrastructure, and security systems.

Conduct regular inspections to ensure compliance with operational standards, safety protocols, and regulatory requirements.

Monitor the performance of servers, storage devices, and network components to identify and resolve any issues or potential failures.

Respond to and elevate any operational issues or alarms promptly, ensuring minimal downtime and quick resolution.

Supervise and coordinate the activities of the engineering team, ensuring they adhere to safety guidelines and operational procedures.

Assign tasks to team members and ensure adequate coverage for all critical systems during the shift.

Provide training and guidance to junior staff on operational procedures, troubleshooting, and safety protocols.

Serve as the first point of contact for engineers and technicians during emergencies or technical issues.

Schedule and oversee preventive maintenance on critical infrastructure and equipment (e.g., HVAC systems, power generators, UPS systems, etc.).

Troubleshoot and resolve hardware, software, and networking issues, either directly or by coordinating with other engineers or vendors.

Ensure that backup systems and disaster recovery processes are in place and functioning as expected.

Document any incidents, troubleshooting steps, and resolutions for future reference and improvement.

Act as the point of escalation for any significant incidents or emergencies that occur during the shift.

Lead the team in emergency response procedures, including power outages, cooling failures, network disruptions, and security breaches.

Ensure a thorough investigation of incidents to identify root causes and prevent recurrence.

Ensure that the data center operates in compliance with industry standards, regulations, and best practices (e.g., ISO, SOC 2).

Enforce strict physical security measures and access controls to protect the data center from unauthorized access or threats.

Participate in audits, inspections, and reviews to maintain certifications and operational standards.

Prepare detailed shift reports, incident reports, and performance metrics for review by senior management.

Maintain logs of maintenance activities, system failures, and other critical operations for record-keeping and continuous improvement.

Monitor and report on the performance of key systems and suggest improvements to ensure reliability and efficiency.

Collaborate with IT, facilities management, and other relevant departments to ensure alignment between operational needs and business goals.

Coordinate with third-party service providers or vendors for equipment servicing, maintenance, and emergency response.

Participate in ongoing training and development to stay up-to-date with new technologies, tools, and best practices in data center management.

Recommend and implement improvements to operational processes and workflows to enhance efficiency, reduce costs, and improve system uptime.

Requirements:

Diploma/Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Centre Engineering or a related field.

Minimum 5–7 years of relevant experience in data center operations, critical facilities, facilities management or engineering operations.

At least 2–3 years of experience in a supervisory or team lead role.

Strong hands‑on knowledge of critical data center infrastructure, including UPS, generators, electrical distribution, HVAC/CRAC/CRAH, cooling systems and BMS.

Experience in preventive maintenance, troubleshooting, incident management and emergency response.

Experience managing contractors, vendors and maintenance activities.

Familiarity with CMMS, DCIM or other facilities/data center monitoring systems.

Good knowledge of safety procedures, operational standards and regulatory requirements.

Strong leadership, problem‑solving, communication and decision‑making skills.

Able to work on a rotating shift basis, including weekends and public holidays.

Experience in a 24/7 mission‑critical environment will be an added advantage.