Data Centre & IT Infra Service Delivery Lead

Onnec; Johor Bahru; On-site; MYR 180,000 - 260,000; Full time

Job summary

ONNEC is seeking an experienced Service Delivery Manager - Data Centre / IT Infrastructure to lead the delivery of IT infrastructure and data centre services on a key client site in Johor. You will act as the primary interface for the client and oversee day-to-day service delivery across data centre and infrastructure environments.

Responsibilities include ensuring services are delivered in line with SLAs and KPIs, leading on-site engineering teams, producing monthly reports, managing suppliers,

Qualifications

• 10+ years IT infra / data centre experience.
• 5+ years in a Service Delivery / Operations Management role.
• Proven ability to manage client relationships and SLAs.
• Experience in ITIL environment.
• Strong reporting, analytical, and organisational skills.

Responsibilities

• Act as the primary client interface for all operational and service delivery matters.
• Manage day-to-day service delivery across data centre and infrastructure environments.
• Ensure services are delivered in line with SLAs, KPIs, and contractual requirements.
• Lead, motivate and manage on-site technical teams and supervisors.
• Produce and present monthly operational and financial reports.
• Monitor performance, identify improvements, and drive service optimisation.
• Ensure compliance with Health & Safety, Quality, and operational standards.
• Manage resource planning, staffing levels, and service coverage.
• Oversee third-party suppliers and subcontractors.
• Support continuous improvement of processes, documentation, and service delivery.

Skills

Service Delivery Management

IT infrastructure

Data Centre operations

ITIL

Client relationship management

Reporting & analytics

Job description

ONNEC is seeking an experienced Service Delivery Manager - Data Centre / IT Infrastructure to lead the delivery of IT infrastructure and data centre services on a key client site in Johor. You will act as the primary interface for the client and oversee day-to-day service delivery across data centre and infrastructure environments.

Responsibilities include ensuring services are delivered in line with SLAs and KPIs, leading on-site engineering teams, producing monthly reports, managing suppliers,