Data Centre Deployment & Service Delivery Lead (Port Dickson)

nttlimited; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

NTT DATA is seeking an experienced Data Centre Deployment & Service Delivery Lead to drive end-to-end onsite execution for data centre installation, network infrastructure, and associated activities. You will lead cross-functional teams, manage shifts, ensure safety and quality, and maintain client governance throughout the deployment lifecycle.

The role focuses on delivery execution, stakeholder engagement and continuous improvement in high-pressure environments, with a strong emphasis on

Qualifications

• Senior onsite leadership overseeing end-to-end data centre installation and associated engineering activities.
• Experience coordinating multiple teams, shifts and suppliers in a 24/7 operational environment.
• Excellent safety, quality and governance discipline with client-facing communication.

Responsibilities

• Own safe and successful delivery of onsite deployment activities from planning through closure.
• Lead rack-and-stack, structured cabling, network connectivity and fibre infrastructure.
• Translate programme plans into shift plans, priorities and resources.
• Coordinate multiple teams and suppliers with dependencies, access, and readiness.
• Monitor delivery against scope, schedule and quality; take corrective actions.
• Maintain status reporting and client governance evidence.

Skills

Leadership

Onsite delivery

Team management

Stakeholder engagement

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Role Summary

The Data Centre Deployment & Service Delivery Lead is a senior onsite leadership role responsible for end-to-end execution of data centre installation, network infrastructure, fibre deployment, equipment decommissioning and associated engineering activities. The role combines hands-on delivery oversight with team management, quality assurance, client engagement and operational governance. The role is accountable for coordinating multiple shifts and workstreams, maintaining clear visibility of progress, resolving delivery risks and ensuring that work is completed safely, efficiently and in line with approved technical standards, procedures and client expectations. The primary focus is deployment execution and service delivery rather than facilities management.safe working practices, documentation quality and client-facing conduct.

Primary Objective

To deliver predictable, high-quality and scalable outcomes across concurrent data centre workstreams by providing effective site leadership, disciplined planning, strong quality controls and clear communication with clients, programme teams, engineers and suppliers.

Key Responsibilities

Delivery Leadership

• Own the safe and successful delivery of onsite deployment activities from planning and mobilisation through execution, validation, handover and closure.
• Lead rack-and-stack, hardware installation, structured cabling, network connectivity, fibre infrastructure, equipment removal and site restoration activities.
• Translate programme plans and technical requirements into clear shift plans, daily priorities, resource assignments and measurable deliverables.
• Coordinate multiple teams, shifts and suppliers while managing dependencies, access constraints, materials, tooling and readiness requirements.
• Monitor delivery against scope, schedule and quality targets, taking corrective action where performance or outcomes are at risk.
• Maintain accurate status reporting, progress dashboards, completion records and evidence for client and program governance

Team and Shift Management

• Provide day-to-day leadership for engineers, technicians, team leads and partner resources working in a 24/7 or extended-hours operational environment.
• Allocate work according to capability, certification, site access and operational priority, ensuring appropriate supervision and coverage.
• Run shift briefings, handovers and progress reviews to maintain continuity, ownership and clear escalation paths.
• Coach team members on delivery standards, safe working practices, documentation quality and client-facing conduct.
• Identify capacity, capability and training gaps and work with programme leadership to improve readiness and scalability.

Quality Assurance and Technical Governance

• Ensure work is completed in accordance with approved statements of work, designs, implementation plans, standard operating procedures and method-of-procedure documentation.
• Establish and maintain quality checkpoints for build, cabling, labelling, asset records, photographic evidence, testing, validation and handover.
• Conduct or oversee inspections and acceptance checks, ensuring defects, non-conformances and incomplete work are recorded and resolved.
• Promote right-first-time delivery and use lessons learned, defect trends and audit findings to improve working methods.
• Ensure engineering records, completion packs and client evidence are accurate, traceable and submitted within agreed timelines

Client and Stakeholder Engagement

• Act as the primary onsite delivery contact for the client, programme management, design teams, operations teams and external suppliers.
• Provide clear, concise and evidence-based updates on progress, risks, dependencies, quality and recovery actions.
• Lead or contribute to daily reviews, governance calls, operational meetings and escalation discussions.
• Manage expectations professionally, protect agreed scope and ensure changes are assessed, authorised and communicated before execution. Build trusted working relationships while maintaining accountability for delivery commitments and service standards.

Risk, Safety and Operational Control

• Identify and manage delivery risks, blockers and dependencies, escalating promptly with clear impact and recommended actions.
• Ensure compliance with site rules, access controls, health and safety requirements, change controls and permit processes.
• Validate readiness before work begins, including approved documentation, materials, tools, access, capacity and technical prerequisites.
• Support incident reviews, root cause analysis and corrective action tracking when delivery, quality or safety issues occur.
• Maintain control of assets, consum