Data Center Technician: Hardware & Network Support

Anixter International; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Job summary

Wesco is seeking a Data Center Technician to perform hardware setup, maintenance and troubleshooting across servers and network devices within a warehouse environment.

You will diagnose issues, engage vendor support, manage RMA processes, and support moves, adds and changes while maintaining accurate inventory and documentation. Some site travel is required and a strong safety-conscious approach is essential.

Qualifications

• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices.
• Licenses/Certificates/Designations: CDL Class A required; CCNA and CCNP preferred
• Proficiency in troubleshooting server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to manage multiple competing priorities
• Ability to respond promptly to issues, provide updates, and escape when necessary
• Valid driver's license
• Ability to travel 0% - 25%
• Basic computer skills preferred
• Field Service or Data Center Technician experience preferred

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
• Light traveling from site to site
• Perform other duties as assigned

Skills

Troubleshooting

Communication

Organization

Teamwork

Physical fitness

Travel readiness

Education

High School Diploma

Bachelor's degree in IT or related field

Job description

Wesco is seeking a Data Center Technician to perform hardware setup, maintenance and troubleshooting across servers and network devices within a warehouse environment.

You will diagnose issues, engage vendor support, manage RMA processes, and support moves, adds and changes while maintaining accurate inventory and documentation. Some site travel is required and a strong safety-conscious approach is essential.