Data Center Technician FTC, AWS Infrastructure Operations

Amazon Inc.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Amazon Web Services Malaysia SDN. BHD. is seeking a Data Center Linux & Hardware Engineer to support large-scale cloud infrastructure.

The role involves on-call support, server and network troubleshooting, and working across multiple data center facilities. You will engage with internal teams and external vendors, contribute to project work, and help ensure high uptime of critical hardware and systems within AWS data centers in the region.

Qualifications

• Understanding of Linux/Unix Administration.
• Server hardware troubleshooting experience.
• Server booting procedures including POST, BIOS, PXE, Kickstart, GRUB/LILO, and RAID.
• Experience with TCP/IP and other networking protocols.
• Familiarity with copper and optical fiber cabling, switches and routers.
• Strong communication skills.
• Passionate about IT infrastructure and hardware.

Responsibilities

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets; serve as escalation point for all Systems and Network hardware problems.
• Deep dive into Linux server issues and Xen service virtualization troubleshooting.
• Remediate physical layer outages and participate in power/cooling events in data centers.
• Meet 24x7 On-Call requirements; respond during shift rotations and install/configure racks of hosts following internal SLAs.
• Act as data center point of contact for high severity issues and coordinate with vendors/contractors.
• Contribute to project management and mentoring; help define metrics to improve uptime.

Skills

Linux Admin

Hardware Troubleshooting

Server Booting

TCP/IP Networking

Network Cabling

Communication Skills

IT Infrastructure

Job description

Data Center Technician FTC, AWS Infrastructure Operations

Job ID: 10515165 | Amazon Web Services Malaysia SDN. BHD. - E11

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure.

We are looking for skilled Data Center Linux & Hardware Engineers with a passion for technology to help us expand our Cloud to the next level.

Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

We continue to expand our Data Centers in every region. This requires talented people to build & manage. We hope it is you!

At Amazon, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!

Come and work for the world’s most Customer Centric Company.

The Opportunity: Data Center Linux & Hardware Engineer

This role is a unique opportunity to work in some of the most data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

A Data Center Linux & Hardware Engineer may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

Problem Solving

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
• Escalation point and technical troubleshooter for all Systems and Network hardware problems
• Deep diving into Linux server issues
• XEN service virtualization troubleshooting

Technical

• Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
• Remediation of physical layer outages, both

Systems & Network

• Remediation or recovery of physical power issues on racks
• Participate in Data Center power & cooling events

Operations

• Meet 24x7 On-Call requirements and response during shift rotations.
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Data Center point of contact for all High Severity issues
• Physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Help define metrics to increase our customer uptime
• Enforcing Amazons Security Best Practices
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency
• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs

Project Management

• Participate in and deliver on a number of high impact small to mid-scale projects
• Participate in team meetings for metric analysis and project status updates
• Help build the world’s largest Cloud infrastructure

Mentoring

• Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring

• Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

This position is for a 6 month fixed term hire with a possibility to become a full time role.

#auta-sg #auta-asean

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Understanding of Linux/Unix Administration
• Server Hardware Troubleshooting experience
• Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
• Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
• Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
• Strong Communication Skills
• Passionate about IT infrastructure and hardware!

Preferred Qualifications

• Remote Access: Console routers, IPMI, BMC
• Network Equipment Installation and Configuration
• Cisco IOS, NX-OS, JunOS
• Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
• Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
• Experience with Excel and the ability to manipulate data and create necessary charts and diagrams
• Participated in Project Management
• Experience or Knowledge of AWS products: EC2, EBS, S3 etc.
• Scripting: Bash, Python, Perl, Ruby (or programming languages)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.