Data Center Operations Tech, Data Center Operations

Amazon Web Services (AWS); Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Amazon Data Services Malaysia Sdn. Bhd. is seeking a Data Center Technician to join the Infrastructure Operations team. You will troubleshoot hardware across servers, storage, and networking, ensuring 24/7 availability and reliability of AWS data centers in Malaysia.

The role involves on-call duties, participation in maintenance, incident response, and collaboration with global technical experts to drive operational efficiency and knowledge sharing within a diverse team.

Qualifications

• 5+ years of industry work experience.
• Experience with computer hardware troubleshooting and repair.
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies.
• Min. Diploma or Bachelor's degree education in relevant field.

Responsibilities

• Troubleshoot technical issues on advanced hardware (servers, storage, networking) 24/7.
• Maintain a high level of system reliability and availability.
• Participate in projects to enhance operational efficiencies and share knowledge with the global technical network.
• Train less technical staff on best practices related to service owner issues.
• Contribute to the hiring process/candidate interviews.
• Work and meet SLAs against assigned trouble tickets; first line touch point for hardware troubleshooting.
• Perform on-call duties and participate in Data Center operations, including maintenance and change management.
• Participate in team meetings for metrics and daily/weekly goals.
• Understand safety and security policies and apply them within the department.
• Contribute to documentation through root cause analysis and process improvements.
• More experienced technicians may assist in training junior staff.

Skills

Hardware troubleshooting

Customer service under pressure

Ticketing system experience

Data center operations

Education

Diploma or Bachelor’s degree

Tools

Fiber optic testing equipment

Copper cabling standards

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.

Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.

Key job responsibilities

• You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.
• You will maintain a high level of system reliability and availability.
• You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
• You will share knowledge and help train less technical staff on the best practices related to all service owner issues.
• You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
• You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.

A day in the life

• You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),
• You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
• You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• Show a strong aptitude for troubleshooting and problem solving
• You will be involved with site management and maintain tidiness in operation areas
• Your role involves covering 24x7 shift rotation

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 5+ years of industry work experience
• Experience with computer hardware troubleshooting and repair
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
• Min. Diploma or Bachelor's degree education in relevant field

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Data Services Malaysia Sdn. Bhd.

Job ID: A3117170