Data Center Ops Technician — 24/7 Troubleshooter

Amazon Web Services (AWS); Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Amazon Data Services Malaysia Sdn. Bhd. is seeking a Data Center Technician to join the Infrastructure Operations team. You will troubleshoot hardware across servers, storage, and networking, ensuring 24/7 availability and reliability of AWS data centers in Malaysia.

The role involves on-call duties, participation in maintenance, incident response, and collaboration with global technical experts to drive operational efficiency and knowledge sharing within a diverse team.

Qualifications

• 5+ years of industry work experience.
• Experience with computer hardware troubleshooting and repair.
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies.
• Min. Diploma or Bachelor's degree education in relevant field.

Responsibilities

• Troubleshoot technical issues on advanced hardware (servers, storage, networking) 24/7.
• Maintain a high level of system reliability and availability.
• Participate in projects to enhance operational efficiencies and share knowledge with the global technical network.
• Train less technical staff on best practices related to service owner issues.
• Contribute to the hiring process/candidate interviews.
• Work and meet SLAs against assigned trouble tickets; first line touch point for hardware troubleshooting.
• Perform on-call duties and participate in Data Center operations, including maintenance and change management.
• Participate in team meetings for metrics and daily/weekly goals.
• Understand safety and security policies and apply them within the department.
• Contribute to documentation through root cause analysis and process improvements.
• More experienced technicians may assist in training junior staff.

Skills

Hardware troubleshooting

Customer service under pressure

Ticketing system experience

Data center operations

Education

Diploma or Bachelor’s degree

Tools

Fiber optic testing equipment

Copper cabling standards

Job description

Amazon Data Services Malaysia Sdn. Bhd. is seeking a Data Center Technician to join the Infrastructure Operations team. You will troubleshoot hardware across servers, storage, and networking, ensuring 24/7 availability and reliability of AWS data centers in Malaysia.

The role involves on-call duties, participation in maintenance, incident response, and collaboration with global technical experts to drive operational efficiency and knowledge sharing within a diverse team.