Data Center Engineering Operations Chief Engineer, DCEO

Amazon Web Services (AWS); Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Amazon Data Services Malaysia Sdn. Bhd. is seeking a Data Center Engineering Operation Engineer to ensure all electrical, mechanical, and fire/life safety systems in the data center run within contract parameters.

The role requires coordinating with IT, Networking, Logistics, Safety and Security teams to maintain uptime and reliability. You will lead site contractor management, drive change management and incident handling, document procedures, and strive to increase capacity, efficiency, and

Qualifications

• 10+ years of relevant work experience maintaining electrical, mechanical, HVAC, fire systems in data center or critical facilities.
• Familiar with facilities management, troubleshooting, change management and root cause analysis.
• Experience in establishing operational documents and procedures (MOP/SOP/EOP/SOO).
• Willing to be on-call rotation or work 12-hour shifts.

Responsibilities

• Act as site primary point of contact for internal and external stakeholders.
• Meet daily hours of operations, on-call requirements, and respond during rotations.
• Manage planned and unplanned site works for critical infrastructure, including risk mitigation and approvals within SLAs.
• Oversee on-site management of contractors and vendors per established practices and local legislation.
• Establish performance benchmarks and prepare reports on data center facility operations.
• Lead change management and incident management tickets for DCEO activities.
• Coordinate projects with IT, Networking, Logistics, Safety, Security and partners to optimize capacity and reliability.
• Lead documentation efforts for technical support of facility operations.
• Drive projects to increase facility capacity, efficiency, sustainability and reliability.
• Assist in recruiting efforts.
• Support operating partners in resolving infrastructure engineering issues.

Skills

Electrical systems

Mechanical systems

HVAC

Fire life safety

On-call rotation

Root cause analysis

Maintenance planning

Education

Bachelor’s Degree in Electrical/Mechanical Engineering

Tools

Documentation (MOP/SOP/EOP/SOO)

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

• Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.


• Meet daily hours of operations, on call requirements and response during rotations.


• Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.


• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.


• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.


• Lead and generate change management requests & incident management tickets for DCEO activities.


• Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.


• Lead establishment of documentation relevant to technical support of business & facility operations.


• Lead, drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.


• Assist in recruiting efforts.


• Support operating partners in the resolution of any infrastructure engineering issues

A day in the life

• Lead, troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).


• Perform rack installs, rack decommissioning, and facility management.


• Provide operational readings and key performance indicators to make sure uptime is maintained


• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.


• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.


• The candidate may require to be on-call, or work on shift. Shift work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 10+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility


• Familiar with the concepts and interaction of service, facilities Management, troubleshooting, change management and root cause analysis.


• Experience in review and establishment of critical facilities operational documentation and procedures including but not limited to Method of Procedure (MOP), Standard Operating Procedure (SOP), Emergency Operating Procedure (EOP), Sequence of Operations (SOO), workflow, checklist etc


• Willing to be in oncall rotation, or work on up to 12 hours work shift.

Preferred Qualifications

• Bachelor’s Degree in Electrical, Mechanical or relevant technical Engineering Degree


• Proven track record operating and maintaining systems within a critical facilities environment.


• Experience in management of vendors, contractors performing construction, maintenance and upgrading works in large-scale critical environment.


• Registered with Energy Commission (Suruhanjaya Tenaga) as Chargeman, electrical competent person or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Data Services Malaysia Sdn. Bhd.

Job ID: A10507741