Data Center Operations Assistant

Cushman & Wakefield; Johor; On-site; MYR 33,000 - 51,000; Full time

Job summary

Cushman & Wakefield in Malaysia is seeking an entry-level Data Center Operations Assistant to support safe and efficient day-to-day data center activities, including infrastructure monitoring, incident response, maintenance, and compliance with site procedures.

You will assist with 24x7 monitoring, break-fix support, testing, troubleshooting, asset management, and project support, working under supervision while developing hands-on skills in a dynamic, mission-critical environment.

Qualifications

• Diploma in IT or a related field.
• 0–1 year in IT infrastructure, technical ops, or related field.
• Basic knowledge of data center infrastructure (servers, networking, storage).
• Strong troubleshooting, problem-solving and decision-making abilities.
• Effective communication and collaboration across functions.

Responsibilities

• Support 24x7 monitoring of data center infrastructure and respond to alerts.
• Assist with break-fix maintenance across server, networking, and storage.
• Help install, configure, and test hardware and software to support operations.
• Troubleshoot and resolve hardware, connectivity, and network issues promptly.
• Support preventive maintenance and routine inspections to reduce downtime.
• Assist with day-to-day data center operations and ensure compliance.
• Follow SOPs and MOPs to ensure safe, consistent work.
• Maintain accurate asset and inventory records for audits.
• Monitor performance metrics and support corrective actions.
• Assist with migrations, expansions, and operational improvement projects.
• Carry out requests from supervisor and assist with site monitoring.

Skills

Troubleshooting

Problem-solving

Decision-making

Communication

Team collaboration

Education

Diploma in IT / related field

Job description

Job Title Data Center Operations Assistant

Job Description Summary We are looking for Data Center Operations Assistant to support the safe and efficient day-to-day operations of a critical data center environment. This role is responsible for assisting with infrastructure monitoring, incident response, maintenance activities, and compliance with site procedures, while helping ensure operational continuity in a 24x7 mission-critical setting.

About the role:

• Infrastructure Monitoring: Support 24x7 monitoring of data center infrastructure and respond promptly to alerts and incidents.
• Break-Fix Support: Assist with break-fix maintenance across server, networking, and storage infrastructure.
• Installation and Testing: Help install, configure, and test hardware and software to support operational and business needs.
• Troubleshooting: Troubleshoot and resolve hardware, connectivity, and network-related issues in a timely manner.
• Preventive Maintenance: Support preventive inspections and routine maintenance activities to reduce downtime and operational risk.
• Operational Support: Assist with day-to-day data center operations while ensuring alignment with business and compliance requirements.
• SOP and MOP Compliance: Follow Standard Operating Procedures and Methods of Procedure to ensure safe, consistent, and compliant execution of work.
• Asset and Inventory Management: Maintain accurate asset and inventory records to support audits, reporting, and capacity planning.
• Performance Monitoring: Help monitor data center performance metrics and support corrective actions where needed.
• Project Support: Assist with small-to-large scale projects, including migrations, expansions, and operational improvement initiatives.
• Team Support: Carry out requests from the plant supervisor and office engineer, while supporting plant operators with site monitoring and maintenance activities.

About You:

Fresh diploma graduate with 0–1 years of experience in IT infrastructure, technical operations, or a related field.

Internship experience in data center operations, IT support, or infrastructure environments is preferred.

Basic knowledge of data center infrastructure, including servers, networking, and storage.

Strong troubleshooting, problem-solving, and decision-making skills, especially in time-sensitive situations.

Effective communication and collaboration skills when working with stakeholders across functions and levels.

Able to work independently, take ownership of tasks, and follow through on responsibilities.

Flexible to support 24x7 operations, including weekends, public holidays, and on-call requirements.

Strong organizational skills, attention to detail, and commitment to accurate documentation.

Physically capable of handling hardware equipment up to 50 lbs.

Demonstrates leadership potential, with the ability to support mentoring, training, and team capability building.

Committed to continuous improvement and open to learning new technologies and industry practices.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com