Critical Facilities Supervisor

Cushman & Wakefield; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cushman & Wakefield is seeking an experienced Critical Facilities Supervisor to lead onsite plant operations of a mission-critical data center facility, ensuring safe, reliable 24/7 maintenance services in line with client standards.

You will supervise the Plant Operations team, manage preventive and corrective maintenance, monitor risks, and drive performance against SLAs, KPIs, and safety requirements while ensuring robust asset management and data governance within the CMMS.

Qualifications

• 5+ years in critical facility operations or engineering.
• Experience supervising maintenance teams in data centers or mission-critical facilities.
• Strong knowledge of mechanical/electrical infrastructure, safety regulations, and preventive/corrective maintenance.
• Experience with CMMS, BMS/PMS, and operational reporting.
• Bachelor’s degree in Mechanical or Electrical Engineering; CDCP is a plus.

Responsibilities

• Deliver Maintenance Services to client SLA and KPI requirements.
• Provide direction and leadership to the onsite Plant Operations team.
• Monitor workload and resources against KPI and budget constraints.
• Initiate and manage site reviews covering maintenance standards and risk.
• Benchmark facility performance against commissioning docs and standards.
• Create and maintain the preventive maintenance schedule and manage work orders.
• Monitor monitoring systems and notify client through work orders.
• Conduct periodic facility rounds and report findings on timelines.
• Ensure all services comply with client policies, safety requirements, and electrical safety programs.
• Verify personnel hold valid Certificates of Qualification and meet regulatory requirements.
• Supervise maintenance services and ensure documentation supports asset management.
• Ensure data governance of asset and maintenance information within the CMMS.
• Oversee incident management and escalation per Cushman & Wakefield procedures.

Skills

Leadership

Communication

Problem solving

Incident response

Team supervision

Client relationship management

Education

Bachelor’s degree in Mechanical or Electrical Engineering

CDCP certification (advantage)

Tools

CMMS

BMS/PMS monitoring

BI dashboards

Job description

Job Title Critical Facilities Supervisor Job Description Summary

We are looking for an experienced Critical Facilities Supervisor to lead onsite plant operations and ensure the safe, reliable, and compliant delivery of 24/7 maintenance services across a mission-critical data center facility.

This role is responsible for supervising the Plant Operations team, overseeing preventive and corrective maintenance programs, managing operational risk and escalation, and ensuring services are delivered in line with client standards, SLAs, KPIs, and safety requirements.

Job Description About the Role:

Deliver Maintenance Services to client SLA and KPI requirements while supporting continuous facility uptime and safe 24/7 operations.

Provide direction and leadership to the onsite Plant Operations team, ensuring sufficient qualified personnel are available throughout the service term.

Monitor workload and resources against KPI and budget constraints to maintain service continuity and operational performance.

Initiate and manage site reviews covering maintenance standards, equipment health, change control, single points of failure, and operational risk.

Benchmark facility performance against commissioning documents, manufacturer recommendations, industry standards, and comparable facilities where appropriate.

Create and maintain the preventive maintenance schedule, raise corrective maintenance work orders, and manage activity records within the client’s CMMS.

Monitor BMS, PMS, safety systems, and other monitoring platforms, identifying deviations from normal operating parameters and notifying the client promptly through work orders.

Conduct periodic facility rounds and inspections, and ensure findings are reported to the client within required timelines.

Ensure all services are performed in compliance with client policies, safety requirements, and company electrical safety programs.

Verify that relevant personnel hold valid Certificates of Qualification and meet all applicable federal and local regulatory requirements.

Supervise, monitor, and direct the performance of Maintenance Services, ensuring maintenance documentation meets required standards and supports effective asset management.

Ensure strong data governance of asset and maintenance information within the CMMS.

Ensure site operations, including incident management and escalation, are carried out in accordance with approved client and Cushman & Wakefield procedures.

Proactively communicate risks, SLA status, operational concerns, and improvement actions to the client and relevant stakeholders.

About You:

5+ years of relevant experience in critical facility operations, maintenance management, or engineering within a mission-critical environment.

Experience in a supervisory role overseeing maintenance teams in a Tier III or equivalent data center or mission-critical facility is preferred.

Strong knowledge of facility mechanical and electrical infrastructure systems, safety regulations, and preventive and corrective maintenance practices.

Experience with continuous improvement initiatives, maintenance program development, client relationship management, and operational reporting.

Strong leadership, communication, and interpersonal skills, with the ability to guide teams and manage client-facing operational issues.

Strong problem-solving and decision-making ability, including in emergency and incident response situations.

Proficiency in CMMS platforms for maintenance scheduling, work order management, and activity reporting.

Familiarity with BMS/PMS monitoring systems and the ability to interpret facility operations data and performance trends.

Proficiency in CMMS and operations management software, with familiarity in BI or reporting dashboard tools.

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.

Industry-recognized data center qualification such as CDCP would be an advantage.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield:

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries.

In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other.

Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture.

For additional information, visit www.cushmanwakefield.com