Critical Facilities Technician

Cushman & Wakefield; Johor; On-site; MYR 50,000 - 75,000; Full time

Job summary

Cushman & Wakefield is seeking a hands-on Critical Facilities Technician to support the safe 24/7 operation of a data center facility in Malaysia. You will monitor and operate mechanical and electrical systems, respond to alarms, and assist with preventive maintenance per client procedures and safety requirements.

Responsibilities include monitoring BMS/PMS, raising work orders for anomalies, and ensuring accurate documentation in CMMS.

Qualifications

• 2+ years of relevant experience in critical facility operations or data center environments.
• Experience as a shift technician, plant operator, or facilities technician preferred.
• Hands-on knowledge of mechanical and electrical infrastructure within mission‑critical facilities.
• Familiarity with BMS, PMS, safety systems and interpreting alarms, readings, and trends.
• Strong fault-finding, problem-solving, and escalation skills in approved procedures.
• Good communication, shift handover, and accurate work order documentation.

Responsibilities

• Monitor, operate, and maintain mechanical and electrical infrastructure during shifts to ensure 24/7 facility uptime.
• Raise work orders for abnormalities and document inspection results and timescales in CMMS.
• Support preventive, corrective, and non-certified maintenance activities within authorization levels.
• Assist third-party vendors with access, supervision, and recording of completed work.
• Provide clear shift handover notes and escalation communications to supervisors and client representatives.

Skills

Data center operations

Shift technician

BMS knowledge

CMMS usage

Fault finding

Safety awareness

Education

Trade/technical qualification in Mechanical or Electrical or Building Services

Tools

CMMS

BMS

PMS

Job description

Job Title Critical Facilities Technician Job Description Summary We are looking for a hands-on Critical Facilities Technician to support the safe and reliable 24/7 operation of a mission-critical data center facility. This role is responsible for monitoring, operating, and maintaining mechanical and electrical infrastructure during shift, responding to alarms and abnormal conditions, and supporting preventive and corrective maintenance in line with client procedures, SLAs, and safety requirements.

Job Description About the Role:

Deliver assigned Maintenance Services to client SLA and KPI requirements, supporting continuous facility uptime and safe 24/7 operations. Monitor BMS, PMS, safety systems, and other monitoring platforms during shift, identifying deviations from normal operating parameters and escalating promptly in line with approved procedures. Conduct scheduled facility rounds, readings, and equipment status checks across mechanical, electrical, safety, and general facility systems. Raise work orders for abnormal findings and support accurate documentation of inspection results, recommended actions, and timescales in CMMS or other designated tools. Perform approved preventive, corrective, and non-certified technical maintenance tasks within assigned competence, qualification, and authorization levels. Support preventive maintenance activities carried out by third-party vendors by providing access, escorting where required, monitoring works, and recording completed activity tickets. Use CMMS to review assigned work orders, update maintenance records, capture readings and observations, and close completed tasks with sufficient detail. Respond to emergency incidents before external responders arrive, within training and authorization limits. Comply with all client and Cushman & Wakefield procedures, safety requirements, electrical safety rules, life safety requirements, environmental controls, and applicable regulations. Provide clear shift handover notes, incident updates, work order comments, and escalation communications to the Plant Supervisor, shift team, and client representatives.

About You:

• 2+ years of relevant experience in critical facility operations, building services maintenance, engineering, or another mission-critical environment.
• Experience as a shift technician, plant operator, or facilities technician in a Tier III or equivalent data center or mission-critical facility is preferred.
• Hands-on knowledge of facility mechanical and electrical infrastructure systems and mission-critical maintenance practices.
• Familiarity with BMS, PMS, safety systems, and the ability to interpret alarms, readings, operating status, and facility trends.
• Strong practical fault-finding, problem-solving, and decision-making skills within approved procedures and escalation paths.
• Good communication, shift handover, and work order documentation skills.
• Working knowledge of CMMS platforms for reviewing tasks, updating maintenance records, and closing work orders accurately.
• Strong safety mindset, including adherence to electrical safety, life safety, emergency response, and environmental requirements.
• Relevant trade, technical, or vocational qualification in Mechanical, Electrical, Building Services, or a related discipline.
• Valid Certificate of Qualification or license where required by applicable regulations.
• First aid, CPR/AED, electrical safety, and hazardous materials response training would be an advantage where applicable.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com