CX Change & Communications Lead

CelcomDigi Berhad; Petaling Jaya; On-site; MYR 100,000 - 134,000; Part time

Job summary

CelcomDigi Berhad is seeking an Integrated Change Management & Communications Specialist on a contract basis in Petaling Jaya. You will drive CX communications strategies, craft timely content, and align messages with our customer-obsessed CX vision across internal and external channels.

The role emphasizes building scalable communication plans, collaborating with project leads, and enhancing knowledge management with a focus on customer experience excellence.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 3 years of experience in communications, operational excellence, change management, or related field.
• Excellent written and verbal communication in English, Mandarin and Bahasa Malaysia.

Responsibilities

• Execute and deliver CX communications plans for internal stakeholders.
• Review and refine external CX communications across channels to ensure brand tone and relevance.
• Develop training materials, FAQs, presentations, and communications to drive CX adoption.
• Collaborate with CX project leads to align with product and business rules.
• Support change communication with clear, timely messaging for new processes and technologies.
• Maintain and update knowledge base content for internal and external customers, including AI readiness.

Skills

Change management

Communications

Content creation

Stakeholder management

Education

Bachelor's degree in Business Administration/Communications

Job description

CelcomDigi Berhad is seeking an Integrated Change Management & Communications Specialist on a contract basis in Petaling Jaya. You will drive CX communications strategies, craft timely content, and align messages with our customer-obsessed CX vision across internal and external channels.

The role emphasizes building scalable communication plans, collaborating with project leads, and enhancing knowledge management with a focus on customer experience excellence.