Customer Support Specialist - E-Commerce Operations

Asia Recruit; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Selangor, Malaysia is seeking candidates for a customer service role. Responsibilities include aiding the team with escalated inquiries and ensuring customer satisfaction. Applicants should have a minimum of SPM, diploma, or degree qualifications, with experience in customer service or e-commerce. Strong problem-solving and communication skills are essential. This position is set for interview dates on 15th and 16th January 2025, from 2:00 PM to 5:00 PM, requiring formal attire.

Qualifications

• Minimum SPM holders, Diploma, and Degree holders are encouraged to apply.
• Experience in call centre, e-commerce operations, or a similar role.
• Proficiency in using operational tools and systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the customer service team in resolving escalated issues and inquiries.
• Handle incoming calls and inquiries promptly from customers accurately and professionally.
• Ensure high levels of customer satisfaction through prompt and effective problem resolution.
• Maintain and update databases with accurate order, inventory, and customer information.
• Monitor and manage order processing to ensure timely and accurate fulfillment.
• Ensure that all systems are functioning properly and troubleshoot any issues that arise.
• Implement quality control checks to ensure the accuracy and quality of order fulfillment.
• Monitor customer feedback and implement corrective actions to address any issues.
• Develop and enforce quality standards across all operational processes.
• Provide clear and timely communication to team members and stakeholders regarding operational updates and issues.

Skills

Problem-solving skills

Attention to detail

Strong communication

Teamwork abilities

Ability to work in a fast-paced environment

Education

SPM (Sijil Pelajaran Malaysia)

Diploma

Degree

Tools

Operational tools and systems

Job description

A recruitment agency in Selangor, Malaysia is seeking candidates for a customer service role. Responsibilities include aiding the team with escalated inquiries and ensuring customer satisfaction. Applicants should have a minimum of SPM, diploma, or degree qualifications, with experience in customer service or e-commerce. Strong problem-solving and communication skills are essential. This position is set for interview dates on 15th and 16th January 2025, from 2:00 PM to 5:00 PM, requiring formal attire.