Customer Support Engineer - Immediate Hiring

Trust Recruit; Selangor; On-site; MYR 36,000 - 64,000; Full time

Job summary

Jora Malaysia is seeking an onsite Level 1 service engineer to perform corrective and preventive maintenance for systems and slots in Malaysia and overseas markets. You will handle visits within schedule and ensure customer satisfaction by prioritizing issues and maintaining clear communication.

The ideal candidate has 1–2 years in technical issue management for systems/electronic products, a degree in Software Engineering/IT/CS, and strong English plus Bahasa Malaysia; Mandarin is a plus.

Qualifications

• 1–2 years of professional experience in technical issue management for systems/electronic products.
• Degree in Software Engineering/IT/CS or equivalent.
• Good communication in English and Bahasa Malaysia; Mandarin is an added advantage.

Responsibilities

• Perform onsite Level 1 corrective and preventive services for the assigned territories.
• Ensure customer satisfaction with after-sales service by prioritizing issues by severity.
• Create and update Footprints tickets and regular reports for spare parts billing.
• Guide customers to resolve issues via internal knowledge base and maintain SLA timelines.
• Travel overseas and within Malaysia as required; communicate effectively on complex issues.

Skills

Technical support experience

Communication skills

Remote work discipline

English & Bahasa Malaysia

Mandarin (advantage)

Education

Degree in Software Engineering/IT/CS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Able to perform Level 1 corrective and preventive services for all supported products (Systems & Slots) independently in Malaysia as well as overseas markets.

Job Responsibilities

Perform onsite level 1 corrective and preventive services for the assigned territories and within schedule.

Ensure customer satisfaction with after-sales service by prioritizing issues based on severity and key customers.

Responsible for Footprints ticket creation and regular updates.

Guide and assist customer in resolving their issue via internal knowledge base.

Ensure that issues are handled within the agreed service level agreement timeframe.

Complete service reports for every support assignment and consolidate the reports for spare parts billing and inventory reconciliation.

Build and maintain a good working relationship with customer during the visits, proactively identifying their underlying technical needs and communicating effectively on complex technical issues with the customers to build long-term trust and confidence.

Job Requirements

1 - 2 years of professional experience in technical issue management in Systems and Electronic product.

Degree in Software Engineering/IT/Computer Science or equivalent.

Good communication in English and Bahasa Malaysia. Able to speak in Mandarin will be an added advantage.

Working experience in technical support.

High level of self-discipline for remote work arrangements.

Work closely with L1 and L2 support teams in Malaysia and Singapore office.

Able to travel overseas and other states in Malaysia.

Immediate joiner will be given priority.

Handle multiple issues concurrently.

Solving problems in a logical approach.

Mindful of SLA timeframes.

Effective communications skills.

Effective report writing skills.

Customer service-oriented attitude.

Ability to promote company's products & services to customer.