Customer Support

Summitnext Technologies; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A BPO and Technology Solutions provider in Kedah is seeking a Customer Service Executive. This role involves responding to customer inquiries, resolving complaints, and maintaining records within a fast-paced environment. Applicants should possess excellent English and Malay communication skills, a diploma or higher, and ideally have 1-2 years of experience in BPO. The company offers a full-time role with various benefits, including EPF and opportunities for promotion.

Benefits

EPF

Socso

Birthday Leave

Maternity leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and a team player.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer complaints to achieve high satisfaction.
• Record customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

Job Description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2000
• Performance KPI (up to RM250 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date:

• Immediately

Know more about us at:

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies/

Website: https://summitnext.my/