Customer Success Specialist — Online Orders & Support

Teleperformance; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, guiding them through their inquiries and ensuring a seamless experience while representing the brand's values. You will engage with customers via phone and email, addressing their needs with professionalism and empathy. This position offers the opportunity to work in a fast-paced environment, where your contributions directly impact customer loyalty and brand reputation. If you are passionate about helping others and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• Bachelor’s degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers with online orders and inquiries.
• Maintain a professional attitude while handling customer concerns.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Critical Thinking

Analytical Skills

Communication Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, guiding them through their inquiries and ensuring a seamless experience while representing the brand's values. You will engage with customers via phone and email, addressing their needs with professionalism and empathy. This position offers the opportunity to work in a fast-paced environment, where your contributions directly impact customer loyalty and brand reputation. If you are passionate about helping others and thrive in a collaborative setting, this role is perfect for you.