Customer Success Specialist - Mandarin speaker

Two95 International Inc.; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Penang is seeking a Customer Success Specialist to support Mandarin-speaking customers. You will manage inquiries and provide solutions, ensuring client satisfaction. Ideal candidates will have proficiency in Mandarin and English, with 0-5 years of experience in customer service. This position offers a competitive salary and opportunities for professional growth within a collaborative team environment.

Benefits

Competitive salary

Language allowance

Professional development

Comprehensive medical coverage

Qualifications

• 0-5 years of experience in customer service or related role.
• Fresh graduates are encouraged to apply.
• Experience in customer success or support is an advantage.

Responsibilities

• Serve as the primary point of contact for Mandarin-speaking customers.
• Handle customer inquiries and resolve issues.
• Support customers in a friendly and efficient manner.

Skills

Fluent in Mandarin

Proficient in English

Customer service orientation

Job description

Job Overview

As a Customer Success Specialist, you will be the primary point of contact for our Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services. You’ll handle customer inquiries, resolve issues, and support customers in a friendly and efficient manner.

Job Requirements

• Language Proficiency: Fluent in Mandarin and proficient in English (both spoken and written).
• Experience: 0-5 years in a customer service or related role; fresh graduates are encouraged to apply.
• Preferred Background: Experience in customer service, customer success, or support is an advantage.
• Flexibility: Able to work on a 24/7 rotational shift schedule.
• Education: Open to all Malaysian citizens with relevant academic qualifications.

Benefits

• Competitive Salary: RM2,800 - RM3,300 per month, with a Language Allowance of RM300.
• Professional Development: Opportunities for growth and advancement within the company.
• Medical Coverage: Comprehensive medical benefits for you.
• Work Environment: Join a dynamic and inclusive team focused on collaboration and success.

Start Dates: Choose from November 4th, November 18th, or December 2nd.

If interested, please send your resume to [e-mail] or WhatsApp us at 017-473-6061