Customer Success Specialist: Elevate Customer Experience

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance the customer experience through effective communication and support. In this dynamic role, you will be the primary contact for customers, assisting them with inquiries and ensuring their satisfaction with the client’s services. Your ability to maintain a positive and professional demeanor is crucial as you represent the brand and its values. This position offers an opportunity to thrive in a fast-paced environment while honing your customer service skills and contributing to a culture of excellence. If you are passionate about helping others and eager to make a difference, this role is for you.

Qualifications

• B2 level English proficiency required for effective communication.
• Minimum 6 months experience in customer support preferred.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a professional attitude and handle customer concerns effectively.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance the customer experience through effective communication and support. In this dynamic role, you will be the primary contact for customers, assisting them with inquiries and ensuring their satisfaction with the client’s services. Your ability to maintain a positive and professional demeanor is crucial as you represent the brand and its values. This position offers an opportunity to thrive in a fast-paced environment while honing your customer service skills and contributing to a culture of excellence. If you are passionate about helping others and eager to make a difference, this role is for you.