Customer Success Specialist

Sourceo Pte Ltd; Johor Bahru; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Equal opportunity employer

Inclusive environment

Job summary

DayOne is seeking a Customer Success Specialist to support our Customer Success Manager in delivering high-quality services and projects.

The role focuses on coordinating daily operations, handling client communications, and ensuring service delivery meets contractual standards. Strong communication, organization, and teamwork are essential for success.

Qualifications

• Bachelor’s degree in PM/Engineering or related field.
• 1 year of DC/MEP/Construction experience; fresh grads encouraged to apply.
• Excellent customer interface experience, communication, presentation, and coordination skills.
• Willingness to adapt, learn, and work across teams.

Responsibilities

• Assist in managing customer communications and maintain professional responses.
• Assist in tracking service performance against SLAs and prepare reports.
• Support the Customer Success Manager in scheduling, documentation, and stakeholder communications.
• Maintain organized service and project records in line with governance and ITIL standards.
• Collaborate with operations, network, IT services, and construction teams to ensure progress.

Skills

Customer communication

Coordination

Presentation skills

Problem solving

English proficiency

Education

Bachelor’s degree in Project Management/Engineering or related field

Tools

MS Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Job Summary

We are looking for a detail-oriented and customer-focused Customer Success Specialist to support the Customer Success Manager in delivering high-quality services and projects to our clients. This role plays a key part in coordinating daily operations, assisting with project execution, and ensuring service delivery meets contractual and internal standards. The ideal candidate will be an excellent communicator, highly organized, and capable of working collaboratively across teams to enhance customer satisfaction and operational efficiency.

Key Responsibilities

Customer Engagement & Support

• Assist in managing customer communications, ensuring timely and professional responses to inquiries and issues.
• Support relationship-building efforts by preparing customer-facing documentation and maintaining accurate records.

Service Delivery Monitoring

• Track service performance against SLAs and assist in preparing regular reports and dashboards.
• Coordinate with internal teams to ensure smooth service operations and timely issue resolution.

Project Coordination

• Support the Customer Success Manager in managing project schedules, documentation, and stakeholder communications.
• Assist in tracking project milestones, procurement activities, and risk identification.

Compliance & Documentation

• Maintain organized records of service and project activities in line with audit and compliance requirements.
• Support adherence to ITIL standards and internal governance procedures.

Cross-Functional Collaboration

• Liaise with internal departments such as operations, network, IT services, and construction to facilitate task execution.
• Help coordinate meetings, follow-ups, and action items across teams to ensure alignment and progress.

Requirements

• Possess bachelor’s degree; Major in Project Management, Engineering or related discipline.
• At least 1 year work experience in DC industry/MEP Consultancy/Construction industry but fresh graduates are encouraged to apply.
• Has excellent customer interface experience, good communication, presentation and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes with a positive mindset.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client advisor.
• Good logical thinking with problem analysis and solving skills.
• Working proficiency in English is preferred; a second language is a plus to communicate efficiently with clients from different regions.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.