Customer Success Manager (Lead)

Michael Page; Kuala Lumpur; On-site; MYR 144,000 - 192,000; Full time

Benefits offered by this job

Competitive salary

Attractive commission structure

Permanent employment with career发展

Job summary

Michael Page is partnering with a fast-growing technology company to lead customer success for AI-powered SaaS solutions in Malaysia. The role focuses on acting as a trusted advisor, driving business value, and guiding cross-functional teams through engagements and PoC/PoV initiatives.

The successful candidate will manage client portfolios, align solutions with requirements, and drive ROI while staying abreast of AI trends and product developments.

Qualifications

• Experience in customer success or account management in Technology & Telecoms.
• Strong communication and interpersonal skills to build client relationships.
• Able to manage client portfolios and meet sales targets.
• Strategic thinking and problem solving to address client needs.
• Proficient in managing multiple tasks in a fast-paced environment.
• Strong software industry background with technical knowledge.
• Project and stakeholder management skills.
• Excellent analytical and troubleshooting abilities.
• Experience working across cross-functional teams.
• Knowledge of SQL and data querying.
• Ability to scope and design solutions aligned with client needs.
• Strong presentation and influencing skills.

Responsibilities

• Act as trusted advisor and product advocate, demonstrating solution value to customers.
• Understand customer requirements and recommend tailored solutions delivering ROI.
• Collaborate with sales, technical teams, and partners to support engagements.
• Lead PoC and PoV initiatives to validate solution effectiveness.
• Provide technical guidance throughout sales and implementation cycles.
• Manage multiple customer opportunities and priorities simultaneously.
• Coordinate with internal stakeholders to ensure successful delivery.
• Stay current with industry trends, AI technologies, and product developments.
• Represent the organization at webinars, conferences, and industry events.
• Support customer adoption, satisfaction, and long-term success.

Skills

Customer success experience

Account management

Strong communication

Sales targets

Strategic thinking

Project management

Stakeholder management

Analytical problem solving

Cross-functional collaboration

Mandarin proficiency

SQL knowledge

Tools

SQL

CRM software

Job description

• Lead customer success for innovative AI and SaaS solutions
• Drive strategic customer value and business impact

• Lead customer success for innovative AI and SaaS solutions
• Drive strategic customer value and business impact

About Our Client

Our client is a fast-growing technology company specializing in AI-powered business solutions. They help organizations improve customer engagement, operational efficiency, and business performance through innovative software and automation technologies.

Job Description

• Act as a trusted advisor and product advocate, demonstrating solution capabilities and business value to customers


• Understand customer requirements and recommend tailored solutions that deliver strong business outcomes and ROI


• Collaborate with sales, technical teams, and partners to support customer engagements and solution design


• Lead Proof of Concept (PoC) and Proof of Value (PoV) initiatives to validate solution effectiveness


• Provide technical guidance throughout the sales and implementation cycle


• Manage multiple customer opportunities and priorities simultaneously


• Coordinate effectively with internal stakeholders to ensure successful project delivery


• Stay current with industry trends, AI technologies, and product developments


• Represent the organization at webinars, conferences, and industry events


• Support customer adoption, satisfaction, and long-term success

The Successful Applicant

A Successful Customer Success Manager (Lead) Should Have

• Proven experience in customer success or account management in the Technology & Telecoms industry.


• Strong communication and interpersonal skills to build lasting relationships with clients.


• Demonstrated ability to manage client portfolios and meet sales targets.


• Strategic thinking and problem-solving skills to address client needs effectively.


• Proficiency in managing multiple tasks and priorities in a fast-paced environment.


• Strong software industry background with solid technical knowledge.


• Strong project management and stakeholder management skills.


• Excellent analytical, troubleshooting, and problem-solving abilities.


• Experience working across cross-functional teams and managing customer relationships.


• Knowledge of business analytics and database querying tools such as SQL.


• Ability to scope and design solutions aligned with customer requirements.


• Strong presentation, communication, and influencing skills.


• Mandarin language proficiency is required to support customer and business communications.

What's on Offer

• Competitive annual salary ranging from MYR 144 000 to MYR 192 000.


• Attractive commission structure to reward performance.


• Permanent employment with career development opportunities.

Quote job ref: JN-102026-7122926