Customer Success Executive (Indonesian Speaker)

IUX; Kampung Malaysia Tambahan; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Laptop provided

Flexible benefits

Global team

Career growth

Medical/dental insurance

Job summary

IUX is seeking a Customer Success Executive to be the voice for Indonesian-speaking clients. You will guide them through onboarding, keep them engaged, and grow their activity with proactive outbound calls to drive revenue and client satisfaction.

You will qualify leads, close upsell opportunities, log every interaction in the CRM, and collaborate with Operations, Tech and Finance to remove blockers. A 1–3 year track record in customer service or telesales and fluent Indonesian with business

Qualifications

• 1–3 years’ experience in customer service, call center or telesales.
• Fluent Indonesian and good business English, spoken and written.
• Commercial mindset with outbound calling and targets.
• Strong organisation and attention to detail; compliant with documents.
• Proficient with Google Sheets and CRM usage.

Responsibilities

• Call new and existing clients to understand their needs and recommend suitable products and services.
• Qualify incoming leads and convert them into verified.
• Identify and close upsell and cross-sell opportunities.
• Guide clients through onboarding and verification, explaining each step clearly.
• Log every interaction in the CRM in real time.
• Flag recurring client issues and elevate promptly to protect experience and revenue.
• Prepare daily/weekly reports on call activity and conversion results.

Skills

Outbound calling

Customer service

Persuasion

Objection handling

CRM experience

Google Sheets

Attention to detail

Tools

CRM software

Job description

As a Customer Success Executive, you will play a key role as the voice of IUX for our Indonesian-speaking clients. You will guide clients through onboarding, keep them engaged, and grow their activity with us through proactive outbound calls. Your contributions will directly influence both the client experience and commercial growth, making you an integral part of our success. This is a customer-facing role with real revenue impact, where your performance will be measured based on both client satisfaction and commercial results.

What You’ll Be Doing

• Call new and existing clients to understand their needs and recommend suitable products and services.
• Qualify incoming leads and convert them into verified.
• Identify and close upsell and cross-sell opportunities.

Drive growth through outbound calls

• Guide clients through each stage of onboarding and verification, explaining every step clearly.
• Follow up on pending documents and requirements. Collect, verify and log them so accounts can be processed without delay.
• Build trust and long-term relationships to keep clients active and retained.

Keep the machine running

• Work with Operations, Tech and Finance to clear blockers quickly and hand cases over cleanly.
• Log every interaction and call outcome in the CRM in real time, so records stay accurate.
• Flag recurring client issues and elevate promptly to protect both the experience and revenue.
• Manage and organize client data to track progress and prioritize follow-ups.
• Prepare daily/weekly reports on call activity and conversion results.
• 1–3 years' experience in customer service, call center or telesales (financial services or fintech is a plus).
• Fluent Indonesian and good business English, spoken and written, with a confident phone manner.
• A commercial mindset. You are comfortable making outbound calls, handling objections and working towards targets.
• Strong organisation and attention to detail, especially with documents and compliance checks.
• Working knowledge of Google Drive (Google Sheet and Google Doc) and any CRM tool. Technical: Proficient in Google Sheets (formulas, filters, pivot tables, data cleaning), familiar with CRM systems, and quick to learn new digital tools.
• Proactive and solution-oriented, and able to balance supporting clients with selling to them.
• Proven track record of achieving call or conversion targets, with strong follow-up, persuasion, and objection-handling skills.
• Career Growth: Start as an executive today, lead a department tomorrow. Many of our team have risen quickly.
• Flexible Benefits: Travel, medical, dental, wellness spa, and many more.
• Laptop & Support: We provide your laptop, maintenance, and upgrades when possible.
• Global Team: Work with colleagues across Asia, MENA, Latin America — and soon Europe.

About IUX

At IUX, we are more than just a brokerage firm – we are a global fintech with a presence spanning Asia, MENA, Latin America, and Europe. As we continue to expand, we are seeking talented people who are ready to take ownership, learn, and contribute to building a strong employee experience. Our mission is to revolutionize the trading experience through cutting-edge technology, seamless execution, and a client-centric approach. If you're looking for a fast-paced environment where innovation meets opportunity, IUX is the place for you!

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