Customer Specialist Korean

Devloit; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

DevloIT SDN BHD in Kuala Lumpur, Malaysia is seeking a junior customer service professional to handle inquiries via email and chat, with some phone support. You will route queries, escalate issues when needed, and ensure adherence to documented processes.

Fluency in English and Japanese is required for seamless communication with customers. The role emphasizes strong communication, a customer-first mindset, and the ability to work within defined SLAs while delivering professional service to

Qualifications

• Bachelor's degree in any discipline with 0–1 year of customer service experience.
• Excellent command of verbal and written communication in English; strong local language proficiency for regional support.

Responsibilities

• Understand customer enquiries and respond via email and chat (10% phone calls).
• Ensure inquiries are answered or routed through the appropriate support channel.
• Manage customer escalations with tracking and escalation as required.
• Follow client's call flows, work processes, data entry requirements and complaint management processes.
• Meet all SLAs and maintain high quality customer service.
• Demonstrate professionalism and provide competent customer support.
• Communicate effectively with customers in a friendly and polite manner according to processes.

Skills

Communication skills

Customer service

Education

Bachelor's Degree in any discipline

Job description

Location-Kuala Lumpur, Malaysia(Visa, Flight Tickets will be provided)

JOB DESCRIPTION:

Position Summary:

Job Expectations:

• Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, Japan language

Skills Required:

• Bachelor's Degree in any discipline with 0 - 1 year customer service experience
• Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region