Customer Solutions Specialist

HSBC Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Wellbeing Amenities

Dental, optical allowance

Competitive paternity and maternity"

Medical Insurance coverage

Job summary

HSBC Bank Malaysia Berhad is hiring Customer Solutions Specialists for our contact centre sales team in Malaysia. You will engage existing bank customers in professional, needs-based conversations to cross-sell cards, personal financing, CASA, and Premier products.

The role emphasizes achieving daily KPIs and aligning with business priorities while maintaining compliance and accurate records. We welcome fresh graduates, parental returners, or those seeking a fresh start, and encourage applicants

Qualifications

• Minimum SPM qualification required.
• Diploma or degree in any field is an added advantage.

Responsibilities

• Conduct outbound calls to existing bank customers for cross-selling cards, personal financing, CASA, and Premier.
• Meet daily KPIs and monthly performance expectations through needs-based conversations.
• Engage customers to identify opportunities and tailor product recommendations.
• Collaborate with team managers to plan and optimize sales activities.
• Maintain accurate call and sales records and ensure data protection compliance.

Skills

Multilingual

Interpersonal skills

Communication

Team player

Education

SPM

Diploma/Degree

Job description

Ready to start your career with a role that values your life experience, confidence on the phone, and ability to connect with people? We’re hiring Customer Solutions Specialists to join our contact centre sales team, supporting existing bank customers through professional, needs-based conversations. Whether you're a fresh graduate, a parent returning to the workforce or simply looking for a fresh start, this could be a great next step and we’re committed to an inclusive environment where different experiences and perspectives are valued.

What you’ll do:

Conduct outbound telemarketing calls to existing bank customers with the objective of cross-selling suitable financial products – Cards, Personal Financing, CASA, Premier (upgrade & cross-sell).

Achieve daily KPIs (e.g., number of calls, talk-time, submissions) and meet or exceed monthly performance expectations (PE).

Identify and maximize sales opportunities through effective customer engagement and needs-based selling.

Proactively work with Team Managers, Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities.

Provide professional and customer‑centric sales interactions that align with customer needs.

Ensure accurate product information and disclosures in line with regulatory and compliance requirements.

Handle customer objections professionally and escape complex cases when necessary.

Contribute positively to a collaborative and supportive team environment.

Share product knowledge, successful sales techniques, and best practices with peers.

Participate actively in training, coaching sessions, and team huddles to improve performance.

Adhere to call scripts, sales guidelines, and process requirements to ensure compliance.

Maintain accurate call and sales records in contact centre systems.

Ensure all customer data is handled securely and in line with data protection standards.

What we’re looking for:

Min SPM qualification, Diploma/Degree in any field or equivalent sales experience would be an added advantage.

A team player with an energetic and flexible working style

Strong interpersonal and communication skills with the ability to engage with customer effectively

Proven ability to work under pressure and meet sales KPIs in a fast‑paced environment

Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC‑based banking platform, Electronic Touch Banking and Hexagon.

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC‑based banking platform, Electronic Touch Banking and Hexagon.

Perks and benefits

• Wellbeing Amenities
• Miscellaneous, dental, optical allowance
• Competitive paternity and maternity leaves
• Industry competitive Medical Insurance coverage