Customer Service Taiwanese

Net2Source (N2S); Cyberjaya; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Relocation support for overseas cand.

Medical insurance coverage

Annual leave and statutory benefits

Career growth opportunities

Multicultural work environment

Performance incentives and bonuses

Job summary

Net2Source (N2S) in Malaysia is seeking a Taiwanese Mandarin-speaking customer support representative to join our dynamic team in Cyberjaya. You will handle inquiries via phone, email, and chat, providing accurate information and resolving customer concerns with professionalism in a fast-paced environment.

Relocation support is offered for overseas candidates, along with medical insurance coverage, annual leave, and opportunities for career growth in a multicultural city.

Qualifications

• Fluent in Taiwanese Mandarin and English
• Experience in customer service is an advantage but not mandatory

Responsibilities

• Handle customer inquiries via phone, email, and chat in Taiwanese Mandarin
• Provide accurate information and resolve customer concerns professionally
• Identify customer needs and offer appropriate solutions
• Maintain high levels of customer satisfaction and service quality
• Escalate complex issues to the relevant department when necessary
• Ensure compliance with company policies and procedures

Skills

Taiwanese Mandarin

English proficiency

Job description

Are you a Taiwanese Mandarin speaker looking for an exciting international career opportunity in Malaysia? Join our dynamic team and deliver exceptional customer support to our valued customers.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Taiwanese Mandarin.
• Provide accurate information and resolve customer concerns professionally.
• Identify customer needs and offer appropriate solutions.
• Maintain high levels of customer satisfaction and service quality.
• Escalate complex issues to the relevant department when necessary.
• Ensure compliance with company policies and procedures.

Requirements:

• Good command of English (spoken and written).
• Previous customer service experience is an advantage but not mandatory.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Willingness to work rotational shifts, including weekends and public holidays if required.

What We Offer:

Competitive salary package

Relocation support for overseas candidates

Medical insurance coverage

Annual leave and other statutory benefits

Career growth and development opportunities

Multicultural and supportive work environment

Attractive incentives and performance bonuses

Join us and build your international career in the vibrant city of Cyberjaya, Malaysia!