Customer Service Support (Remote)

Mister Mobile Trading Pte Ltd; Kuala Lumpur; Remote; MYR 28,000 - 50,000; Full time

Job summary

Mister Mobile Trading Pte Ltd in Kuala Lumpur is seeking a motivated Customer Service Support to assist customers online and deliver exceptional service via the Mister Mobile Chat App (WhatsApp).

The role requires strong English communication, a positive attitude, and the ability to work remotely with minimal supervision. Mandarin is needed for internal communication, and candidates should have a stable internet connection and basic equipment.

Qualifications

• Experience in sales or customer service roles.
• Fluent English for customer interaction.
• Mandarin is required for internal communication.
• Stable internet connection and own basic equipment.
• Ability to work remotely and manage tasks independently.

Responsibilities

• Serve as the first point of contact with customers via the Mister Mobile Chat App (WhatsApp).
• Respond to inquiries across messaging platforms (WhatsApp, Facebook, Instagram, TikTok, XHS).
• Handle inquiries related to repairs, purchases, buybacks, rentals, and data migration.
• Address basic customer complaints and manage expectations.
• Coordinate with internal departments to ensure smooth service delivery.
• Perform ad hoc duties as assigned by the Supervisor.

Skills

Customer service

Sales experience

English proficiency

Interpersonal skills

Teamwork

Job description

About Us: With 14 years in the industry, Mister Mobile is Singapore’s trusted leader in mobile services. Our vision is to empower people through technology and provide exceptional service. We offer top trade-in prices and rigorously inspected new and used devices. Our warm and friendly team fosters a culture of care and collaboration, ensuring that every customer experience is met with a personal touch. As a market leader in the mobile service provider industry, we obtained ISO certification, CaseTrust accreditation, and a Carousell InstantBuy Award. We have also received more than 15,000+ positive reviews on our services. As a fast-growing company, we cultivate a collaborative and inclusive workplace. We prioritize employee development and uphold key values such as innovation, customer satisfaction, and teamwork while offering career growth and mentorship opportunities.

Profile

We are looking for a motivated and customer-focused Customer Service Support to join our team. This role plays a key part in assisting customers online with their inquiries while delivering exceptional service. The ideal candidate should have strong interpersonal skills, a positive attitude, and a sales-driven mindset with a strong focus on customer satisfaction.

Job Responsibilities

· Serve as the first point of contact between Mister Mobile and customers via the Mister Mobile Chat App (WhatsApp).

· Respond to all basic inquiries across messaging platforms, including WhatsApp, Facebook, Instagram, TikTok and XiaoHongShu (XHS).

· Handle live inquiries related to phone repairs, phone purchases, device buybacks, and other Mister Mobile services such as phone rentals and data migration.

· Address basic customer complaints and manage customer expectations effectively.

· Maintain regular communication with various internal departments to ensure smooth coordination and service delivery.

· Perform ad hoc duties as assigned by the Supervisor to support team operations and departmental needs.

Requirements

· Experience in sales or customer service roles requiring communication in English preferred. Fresh graduates with strong interest and relevant skills are also encouraged to apply.

· Proficient in typing and communicating fluently in English for customer interaction

· Able to speak Mandarin for internal communication

· Stable internet connection with a minimum speed of 300 Mbps, and must prepare own basic equipment such as a laptop or PC that can support the job requirements

· Good communication and teamwork skills

· Ability to work independently and manage tasks in a remote work environment