Customer Service Specialist

Mico World; Malaysia; Presencial; MYR 30 000 - 54 000; Tempo integral

Resumo da oferta

MICO WORLD in Malaysia is seeking a dedicated VIP Engagement Specialist to build long-term relationships with high-value users, deliver premium support, and drive retention.

You will plan exclusive campaigns and events, engage the community, and analyze user preferences to optimize VIP experiences and lifetime value across the platform.

Qualificações

• Experience building relationships with VIP users.
• Ability to plan and execute exclusive campaigns and events.
• Strong communication and interpersonal skills.
• Ability to collaborate with cross-functional teams to optimize products and operations.

Responsabilidades

• Build and maintain long-term relationships with VIP users by providing personalized support and delivering a premium user experience.
• Plan and execute exclusive campaigns, events, and community engagement initiatives to increase VIP user activity, retention, and spending.
• Understand VIP users’ preferences, behaviours, and needs, and develop tailored engagement strategies to maximize user satisfaction, loyalty, and lifetime value.
• Gather user feedback and market insights, collaborate with cross-functional teams to optimize products and operations, and continuously improve the overall VIP experience.

Conhecimentos

VIP Engagement

Relationship Mgmt

Campaign Planning

Community Growth

Cross-functional

Descrição da oferta de emprego

MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.

Key Responsibilities

• Build and maintain long‑term relationships with VIP users by providing personalized support and delivering a premium user experience.
• Plan and execute exclusive campaigns, events, and community engagement initiatives to increase VIP user activity, retention, and spending.
• Understand VIP users’ preferences, behaviours, and needs, and develop tailored engagement strategies to maximize user satisfaction, loyalty, and lifetime value.
• Gather user feedback and market insights, collaborate with cross‑functional teams to optimize products and operations, and continuously improve the overall VIP experience.

Requirements

• Excellent communication and interpersonal skills with the ability to build strong relationships and engage high‑value users.
• Experience in live streaming, voice chat, social entertainment, gaming, or internet platforms is a plus, but not required.
• Experience in VIP operations, community operations, user operations, relationship management, event operations, or other user‑facing roles is preferred.
• Strong execution, problem‑solving, and multitasking skills, with the ability to work effectively in a fast‑paced environment.
• Self‑motivated, proactive, and passionate about user engagement and community growth.