Customer Service Representative (Japanese Speaker)

Lancesoft Malaysia; Kuala Lumpur; Remote; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Remote work option

24/7 rotational shifts

Job summary

Lancesoft Malaysia is seeking a Customer Service Representative fluent in Japanese and English to deliver outstanding travel-related support across hotel bookings, flights, activities, and more. You will handle inquiries via phone, email, and messaging while maintaining a high level of customer satisfaction.

The role requires at least 1 year in customer-facing roles, strong communication and problem-solving abilities, and the flexibility to work 24/7 shifts from home in Malaysia.

Qualifications

• Proficiency in Japanese and English (spoken and written).
• Minimum 1 year of experience in customer service or customer-facing roles.
• Excellent communication, listening, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to work on 24/7 rotational shifts, including weekends and public holidays.
• Must be comfortable working from home in Malaysia.

Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and messaging.
• Provide support for hotel, flight, activity bookings, and travel-related services.
• Manage high-volume customer inquiries, including pricing, invoices, and operational concerns.
• Resolve customer complaints professionally while ensuring customer satisfaction.
• Identify process improvements and contribute to service efficiency.
• Maintain accurate customer records and follow company procedures.
• Collaborate with team leaders and managers to achieve performance targets.

Skills

Japanese language

English language

Communication

Problem solving

Interpersonal skills

Job description

Job Description: Customer Service Representative (Japanese Speaker)

Job Summary

We are looking for a Customer Service Representative proficient in Japanese and English to provide excellent customer support across hotel bookings, flights, activities, and other travel-related services. The role involves handling customer inquiries through phone, email, and messaging channels while ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries and resolve issues through phone, email, and messaging.
• Provide support for hotel, flight, activity bookings, and other travel-related services.
• Manage high-volume customer inquiries, including pricing, invoices, and operational concerns.
• Resolve customer complaints professionally while ensuring customer satisfaction.
• Identify process improvements and contribute to service efficiency.
• Maintain accurate customer records and follow company procedures.
• Collaborate with team leaders and managers to achieve performance targets.

Requirements

• Proficiency in Japanese and English (spoken and written).
• Minimum 1 year of experience in customer service or customer-facing roles.
• Excellent communication, listening, problem-solving, and interpersonal skills.
• Strong customer-handling skills with empathy, patience, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to work on 24/7 rotational shifts, including weekends and public holidays.
• High level of integrity and ability to maintain confidentiality.
• Must be comfortable working from home in Malaysia.

Key Skills

Japanese Language | English Communication | Customer Service | Travel Support | Phone Support | Email Support | Chat Support | Complaint Resolution | Problem Solving | Customer Relationship Management