Call Center Agent

TalentConsult; Subang Jaya; On-site; MYR 20,000 - 21,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

Medical Insurance

Training Provided

Allowance Provided

Overtime Pay

5 Working Days

Job summary

Jora Malaysia in Subang HQ is seeking a Collection Officer on a 6-month contract (convertible) to grow into a Team Lead. The role focuses on collections, credit control and debt recovery, with training provided and a clear pathway to leadership.

You will manage overdue accounts, negotiate payment plans and monitor results, with opportunities for advancement based on performance. Join a growing team at the Subang HQ and be part of a structured, target-driven environment.

Qualifications

• SPM or above required; diploma/degree fresh graduates welcome.
• 2 years of relevant experience in collection, credit control, debt recovery or customer service.
• Experience in rent-to-own, financing, leasing, insurance, telco or consumer products is an advantage.
• Strong negotiation and persuasion skills.
• Target-driven and results-oriented.
• Good communication and interpersonal skills.
• Able to work independently and under pressure.

Responsibilities

• Manage overdue customer accounts through calls and follow-ups.
• Negotiate and arrange suitable payment plans with customers.
• Monitor payment commitments and collection results.
• Escalate cases to Field & Recovery teams when required.
• Update collection results accurately in the company's internal system.

Skills

Negotiation

Persuasion

Target-driven

Communication

Interpersonal

Education

SPM or above (Diploma/Degree Fresh Graduate welcome)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Collection Officer | 6-Month Contract (Convertible)

Start as a Collection Officer — Grow into a Team Lead!

Looking to build your career in Collections, Credit Control or Debt Recovery? Join a growing team in Subang HQwith a6-month contract that may be converted based on performance.

Why Join Us?

6-month contract with conversion opportunity

High performers may be considered for Team Lead opportunities

Training provided

Attractive Salary: RM1800+KPI Incentive: Up to 7%

Working & Walk In Interview Location: Taman Perindustrian Subang (HQ Office) (Walkable from LRT Taipan)

Requirements

• SPM or above (Diploma/Degree Fresh Graduate are welcome)
• SPM Holder minimum 2 years of relevant experience in Collection, Credit Control, Debt Recovery or Customer Service.
• Experience in rent-to-own, financing, leasing, insurance, telco or consumer products is an advantage
• Strong negotiation and persuasion skills
• Target-driven and results-oriented
• Good communication and interpersonal skills
• Able to work independently and under pressure

Job Responsibilities

• Manage overdue customer accounts through calls and follow-ups
• Negotiate and arrange suitable payment plans with customers
• Monitor payment commitments and collection results
• Escalate cases to Field & Recovery teams when required
• Update collection results accurately in the company's internal system

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days

Working Days (Fixed Schedule — You Choose!): Tuesday – Saturday / Wednesday – Sunday / Thursday – Monday

Working Hours (Fixed Schedule—You Choose!): Any 9 hours between 10:00 AM - 9:00 PM